Cloud Support Engineer

General information

Requisition # R64780 Locations USA-VA-Tysons Posting Date 12/12/2025 Security Clearance Required Top Secret Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.
 

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
 

Responsibilities include but are not limited to:

• Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
• Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
• Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required
• Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
• Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
• Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
• Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
• Work Shift – This is for a day shift 6am-2pm position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
   

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
• Education Substitutions:
  • Four (4) years of additional relevant experience may be substituted for a bachelor’s degree
  • An associate's degree and two (2) years of additional relevant experience may be substituted for a bachelor’s degree
  • AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
  • CompTIA Security+, ITIL Foundation, CompTIA Net