Dual Assistant Front Office Manager

Why us?

Dual Assistant Front Office Manager – Hyatt Place Peña Station / Denver Airport & Hyatt House DIA

 

Embark on an exciting leadership opportunity at Hyatt Place Peña Station / Denver Airport and Hyatt House DIA, where convenience meets comfort and exceptional service. Located near Denver International Airport, these sister properties offer guests a seamless blend of style, relaxation, and thoughtful amenities.

 

At Hyatt Place Peña Station, guests enjoy a modern retreat with complimentary airport shuttles, stylish rooms, a 24/7 fitness center, an inviting indoor pool, and a free breakfast to start their day. With direct access to Denver’s A-Line, it's the perfect gateway to Downtown Denver's vibrant energy and attractions.

 

Hyatt House DIA, a charming 123-suite property, provides all the comforts of home, ensuring an unforgettable experience for travelers exploring the Mile High City while staying close to the airport.

 

As part of Sage Hospitality Group, we are dedicated to enriching lives, fostering genuine connections, and empowering our employees to grow personally and professionally. Join a team committed to creating memorable experiences for our guests and making positive impacts in our community.

 

Ready to lead in a dynamic, guest-focused environment? We invite you to become part of our passionate, service-driven team.

Job Overview

Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue. 
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform other duties as assigned, requested or deemed necessary by management.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
• Provide guest transportation as required by hotel’s standard operating procedures.
• Order all supplies and maintain inventory control minimizing unnecessary expenses.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
• Provide weekly schedule for all Front Office Associates, posted by 3pm o