Senior Operations Processor - Cash Management Operations - Refunds Processing

About this role:

Wells Fargo is seeking a Senior Operations Processor in the Cash Management Operations Group as part of the Wholesale Lending Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Provide training and technical guidance to less experienced team members
• Contribute to the implementation of new or revised processes and procedures that require coordination among operations teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Accounts payable experience

• Good attention to detail and accuracy skills

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions

• Solid problem solving skills

• Strong research skills

This position is not eligible for Visa Sponsorship

Posting Locations:

• Des Moines, Iowa
• Chandler, Arizona

Other Information:

• Preferred locations are listed above. Other locations will not be considered
• This position is hybrid and will require the selected candidate to work on-site /in-office 3 days a week. Wednesdays will be required in-office
• Relocation assistance is not available for this position
• Job posting may come down early due to volume of applicants

Posting End Date: 

23 Mar 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, vis