Personal Injury Client Intake Specialist

Company OverviewPrice Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, South Carolina, Florida, and Illinois. Price Benowitz's areas of practice include criminal defense, personal injury, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply!
Job SummaryPrice Benowitz, LLP is seeking a full-time Personal Injury Client Intake Specialist to join their growing team. The Personal Injury Client Intake Specialist's main objective is interacting with prospective clients to ensure the prompt signing of appropriate personal injury cases and establishing a quality relationship between the prospective client and the firm. This role is remote and can be based anywhere in the U.S.
CompensationThe candidate’s placement within the stated compensation range will be determined at Price Benowitz’s discretion, based on skill set, years of experience, and credentials.
BenefitsPrice Benowitz provides all full-time employees with comprehensive healthcare benefits including medical, dental, and vision coverage, along with group life and disability insurance. Employees also have access to optional Voluntary Life Insurance and a 401k retirement plan.

Responsibilities and Duties

• Serve as the primary point of contact and evaluate potential personal injury cases based on established criteria and sign those cases over the phone.
• Promptly and professionally answer a high volume of inbound calls.
• Respond to potential clients via phone, email, chat, and text.
• Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
• Perform client relation responsibilities to ensure customer satisfaction.

Qualifications and Skills

• RECENT personal injury intake experience required.
• Strong sales skills.
• Strong verbal, interpersonal, and written communication skills.
• Ability to multitask with interruptions in a fast-paced environment.
• Good organizational, time management, and problem-solving skills.
• Ability to exercise flexibility, initiative, good judgment, and discretion.
• Must be able to pass a background check.
• Fluency and/or comprehension of other languages is a plus.