Patient Service Associate - GI, INFUSION & SPECIALTY AT BRIER CREEK

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Must be available from 6:30am-5:00pm weekdaysMust be able to float between departments/clinics with different specialties
Occ Summary

Co ordinate and participate in a variety of duties associated with daily cl inic preparation process, patient identification, patient checkin/out, c harge posting, cash management and patient appointment scheduling. Posit ion also involvescustomer service, message distribution, ancillary sched uling and preparation and referrals management.

Work Performed

Prepare for clinic visits by reviewing next day p atients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, me dical records, reports, petty cash and collections bag. File history she ets, ancillary reports and all other required patient record documentati on.Return medical records. Attach HIPPA/Medicare documents to the encounter forms. Check-in patient upon arrival in the practice. Identify corre ct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate accoun t for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maes tro Care check-in files and manage all appropriate alerts. Collect and p ost co-payments and balances on accounts due. Imprint all patient specif ic chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all la bs/procedures as requested. Maintain private physicianoffice charts. Pre pare encounter forms. Investigate andaccount for missing encounterforms . Audit encounter forms for completeness and accuracy beforebatching. Ba tches encounter forms or charge posting in Maestro Care.Schedule tests a nd procedures. Complete and distribute ancillary service requisitions. E xplain billing to patients according to PRMO credit and collection polic ies. Determine the amount of cash tobe collected by scheduling patients into the correct appointment type, entering the price based on insuranc e plan.Check-out patients. Make returnappointments. Answer telephone, t ake and deliver messages to physicians, nurses andothers. Report obtaine d medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice commu nication standards

Knowledge, Skills and Abilities</d iv>

Strong verbal and written communication. Basic PC and data en try skills. Knowledge of medical terminology and telephone etiquette. De monstrated ability to organize and prioritize work, provide oral and wri tten instructions, interact tactfully with customers unestablished maint ain effective relationships with others. Must be ableto apply specific d epartmental policiesrules and regulations relating toverifying patient information, collecting payments and maintainin records and forms.

Duke is an Affirmative Action/Equal Opportunity Employe r committed to providing employment opportunity without regard to an ind ividual's age,color, disability, gender, gender expression, gender ident ity, genetic information, national origin, race, religion, sex, sexual o rientation, or veteran status.

 

Duke aspires to create a co mmunity built on collaboration, innovation, creativity, and belonging. O urcollective success depends on the robust exchange of ideas—an exchang e that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential t hat all members of the community feel secure and welcome, that the contr ibutions of all individuals are respected, and that all voices are heard . All members of our community have a responsibility to uphold these val ues.

 

Essential Physical Job Functions: Certain jobs at Duk e University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Addit ional information and provision for requests for reasonable accommodatio n will be provided by each hiring department.

 

</div >Education

Work requires knowledge of basic gramma