Account Manager II, Sales Operations

About our group:

The Sales Operations Account Management team is a dynamic and highly motivated group who own product demand planning and fulfillment processes for assigned accounts. We are the focal point of contact to bridge Seagate customers with internal teams. We engage customer requests and often funnel communication to the right business groups for solutions. 

About the role - you will:

The Retail Sales Operations Account Manager will play a critical role in ensuring operational and financial success for Seagate. You will be a part of consumer channel/retail team focused on results. You will: 

• Act as the focal point in communication and execution of sales order fulfillment to meet Seagate’s revenue targets while meeting customer on-time delivery requirements.
• Analyze forecast demand, inventory, and customer sell-through to develop and manage weekly and quarterly demand / supply plans.
• Evaluate risk and implement contingency plans related to supply coverage and inventory in-stock targets.
• Analyze customer demand, purchase orders, and backlog on a daily/weekly basis.
• Identify problem areas and drive customer engagement and internal functional groups as appropriate.
• Coordinate closely with cross functional teams to ensure supply plans support direct & indirect customer needs and brick & mortar weekly sales-out while maintaining appropriate inventory levels.
• Coordinate with Sales and Product Line Management teams to set launch quantities and ensure smooth product transitions.
• Coordinate with product Planners and retail Buyers to successfully manage end of life planning and minimize financial impact of product returns.
• Engage with Sales Operations Analyst to explain demand variations and dynamics supporting complete order fulfillment.
• Partner with logistics teams to determine and execute optimal supply chain for all product shipments, incorporating both cost and customer service metrics. 
   

About you:

• Self-motivated professional who takes initiative and does more than is expected
• Ability to think strategically and execute tactically
• Has aptitude in reporting & analysis of inventory levels, customer demand, and attainment of metrics
• Ability to thrive in a fast-paced environment where you may be required to quickly pivot from one task to another 
• Confident in abilities and grasps concepts quickly
• Customer-service minded
• Ability to present data to various levels of professionals including in email, chat, and presentations
• Ability to work independently with minimal direction
• Have a high level of comfort in working with numbers 
• Ability to occasionally support after hours tasks as part of a global team including quarter-end closing

Your experience includes:

•    Prior experience with a high-tech and/or manufacturing company in a retail supply/demand setting
•    Prior experience in a customer interfacing role 
•    Proven ability to self-manage schedules and time while planning tactically and think strategically
•    Demand planning/demand forecasting
•    Inventory management
•    Excel capabilities which include experience with pivot tables and SUMIF & VLOOKUP formulas
•    MS Office intermediate level or higher
•    Previous experience in the storage or retail industry preferred               

You may also have: 

•    Technical knowledge of and /or exposure with CRM tools
•    Previous operations and/or inside sales support experience
•    Prior experience in account management, inventory management, or supply chain
•    Prior forecasting experience
 

Location:

Hybrid - In office Tues - Thurs; Fremont, CA - Fremont Research Center;  

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