General Manager

Job DetailsJob Location: Chelsea Piers Fitness-Prospect Heights - Brooklyn , NY 11238Salary Range: $100,000.00 - $130,000.00 Salary/yearAbout Chelsea Piers: 

Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.  

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community. 

The Opportunity: 

As the General Manager you will oversee sales, staffing, and operations. You will take ownership over the club’s revenue and expense goals, administer the career development of the staff, and maintain Chelsea Piers Fitness’ standards for excellence in hospitality, cleanliness, and community building.

The GM will also be asked to prepare information and presentations for review by owners and the executive team of Chelsea Piers Fitness and will have direct oversight of: Operations, Hospitality & the Kids Clubhouse teams.  The GM will also work closely with the Sales, Personal Training, Marketing, and Group Fitness teams to ensure that prospects and members always have a great experience.QualificationsGeneral:

Work closely with operations department to ensure equipment and materials are in place ahead of opening
Train, motivate, direct, and evaluate all club managers
Maximize member retention by ensuring high levels of customer service, variety of innovative events and responsiveness to member feedback
Monitor day-to-day operations with all managers and hourly staff
Own the overall performance of club’s P&L
Ensure equipment and facilities are safe and in compliance with all regulations
Communicate with both members and internal staff on all member programs and needs
Establish excellent member satisfaction as the Chelsea Piers Fitness standard within all aspects of the club
Ensure that Operations, Housekeeping, and Hospitality Managers have properly scheduled staff
Manage customer service online tools and internal communication tools (i.e. Exerp, Front Desk Log, Zoho, and Prospr
Respond to Medallia and member inquiries