Field Service Technician - Industrial Systems

As a Field Service Technician in our Industrial division, you will provide service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, slicers, x-rays, metal detectors, vision systems, touch screens, and labelers. You will be the face of Bizerba in your region and must be customer-focused, self-motivated, and possess good analytical skills. We’re offering this excellent opportunity to attend an 11-week training course in Richmond, VA beginning September 5, 2024, for Bizerba to provide service for select locations ONLY:

 

• Richmond, VA 
• Mid Atlantic (DE,MD,PA)
• Fayetteville, NC
• Council Bluffs, IA
• Salt Lake City, UT
• Denver, CO
• Los Angeles, CA

 

*The ideal candidate should live within a 1-hour radius by car or be willing to relocate. Upon completion of training, you will return to your assigned area*

 

JOB DUTIES: 

• Perform equipment installations and/or service at various customers locations locally and nationwide if necessary.
• Perform scheduled work on Preventive Maintenance Programs and Service Contracts
• Responsible for maintaining a personal parts stock.
• Annual inventory counts must be within -5% discrepancy.
• Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls.
• Perform remote service and e-service.
• Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews.
• Handle technical correspondence with key customers.
• Communicate technical issues and problems to head Industrial office and work together on solutions.
• Prepare, communicate, and publish technical documentations for regular installations and projects.
• Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements
• Accurate and consistent logging in ADP and SIS
• Closing out work order tickets on time with descriptive details
• Detailed daily reporting of services provided at customers.
• Timely expense reporting
• Responsible for proper upkeep and maintenance of provided company service vehicle(s)
• Responsible for keeping the spare parts in new/sellable condition and safe packaging.
• Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth.

 

BENEFITS:

• Competitive salary from $50,000/yearly (ask about our discretionary bonus opportunity)
• Uniforms, tools, and company van provided.
• On call stipend and food per diem if dispatched overnight.
• Health Insurance (medical, dental, vision) effective at 30 days.
• 401K eligibility after 60 days up to 3.5% company match
• Paid vacation and PTO
• Short/Long Term Disability
• Life Insurance
• Flex Spending and Health Savings Accounts
• Referral bonus program
• Employee assistance programs
• Paid training and relocation bonus
  • Bizerba will provide a relocation incentive of $2,500 to relocate to Richmond, VA. After training is complete, we will also provide an additional $2,500 to move you to your agreed upon location of hire. Our training program lasts from 3-4 months.

 

JOB REQUIREMENTS:

• Associates degree or equivalent from two-year technical school or college
• Strong electrical and mechanical skills are a must.
• Able to travel frequently, up to several hours of driving per day possible. Must be open to on call and occasional weekends and/or overnight travel. Typical travel 50-80% plus overnight. (Food and hotel accommodations provided)
• Excellent customer service skills as this position acts as the “face” of the Company.
• Must possess basic computer skills and knowledge.
• High level of integrity and work ethic including being energetic, and self-motivated
• Able to work independently and remotely with project teams.
• Possess a valid driver’s license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.