Senior Product Software Engineer - Consumer Retail Technology System Engineer

About the job you’re considering

We are seeking a skilled and dedicated Consumer Retail Technology System Engineer to join our Core team. This position requires a strong background in Windows environments and retail operations, along with hands-on experience with Point-of-Sale (POS) hardware and software. System Engineers work closely with cross-functional teams, including installation, software deployment, and Tier 3 (T3) support, to optimize system performance and reliability.

Your role

POS System Configuration & Management:
•Manage the full lifecycle of retail POS systems, including evaluation, deployment, maintenance, and retirement.
•Create / Maintain and troubleshoot Operating System Images. 
•Configure and test operating systems and application software for optimal performance.
•Integration of peripherals to POS, Edge and Fileserver (Back Office Servers)
•Maintain system management tools to ensure smooth operations.
Automation & Scripting:
•Develop and maintain automation scripts to enhance software deployment efficiency and system management.
•Optimize deployment scripts to improve fault tolerance and reliability.
•Create troubleshooting scripts to assist the Level 2 Operations team in diagnosing and resolving issues.
Software Deployment & Support:
•Assist with installation and software deployment processes across retail locations.
•Collaborate with Tier 3 support teams to troubleshoot and resolve system issues related to Point-of-Sale systems (POS), Mobile POS automation, integration related (hardware and software).
•Work on refining and enhancing software deployment strategies for better efficiency.
•SEs provide support for installation, software deployment, and T3 sub teams by developing scripting to automate tasks
•Create new Terraform scripts to define and manage infrastructure as code (IaC)

Your skills and experience

•Strong expertise in Windows operating systems and retail POS environments.
•Proficiency in PowerShell for automation.
•Experience with software deployment tools (e.g., SCCM, Marimba, Intune, ).
•Hands-on experience with POS hardware and system configuration.
•Familiarity with networking principles related to POS systems (e.g., VPNs, firewalls, IP configurations).
•Ability to work in a fast-paced retail IT environment and manage multiple tasks effectively.
•Excellent problem-solving and troubleshooting skills. 
•Familiarity with operating systems (Windows Server, Oracle, VMware) and Windows administrator, Group policy, security Hardening, Boot process(winpe\ipxe).
•Experience with Terraform, Microsoft Deployment Toolkit (MDT), and Azure.
•Proficiency in Oracle Simphony or related knowledge. 
•Familiarity with Git, Docker, Azure DevOps, GitHub, CI/CD, Datadog, Splunk. 
•Experience writing scripts utilizing Python
•Azure Cloud Experience (Especially App Gateway - load balancer that enables you to manage traffic)

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups