Customer Success Agent - Hybrid

Come join STUBHUB, the world’s largest ticket marketplace. With tickets available for over 10 million live sports, music, and theatre events in more than 40 countries, we enable experience-seekers to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences.
Position: Customer Success Agent - Hybrid
Perks & Benefits!
Free Lunches, Snacks And Drinks In Office Free Gym Access, On-Demand Fitness, Yoga, Meditation, And Healthy Cooking Video PlatformSporting And Entertainment Events Ticket Raffles Company-sponsored Events Throughout The YearHealth CoachingEmployee Assistance ProgramFlexible Spending AccountsPaid Family LeaveHealth, Dental, and Vision InsuranceFree Life Insurance401K With MatchPromotional OpportunitiesQuarterly Bonuses
Important Qualities:
Passionate about providing excellent service to our customersExcels at Multi-tasking (ability to move between programs while holding a seamless conversation with the customer)Call control - Ability to control the call to direct the customer efficiently to the proper resolution of their issue.Quick learner – ability to learn StubHub knowledge and implement at the end of training with additional support of the Supervisor.Reliable – be on time and come in as scheduled on a regular basisStrive to be great – someone who is looking to do their very best and willing to go above and beyond to find the right answer for our customers.De-escalation – ability to calm an upset customer and work the call through to resolution leaving the call with the customer as a promoter.Tone – able to match tone to the customer and to present all calls in a genuine wayComputer skills – ability to maneuver through computer programs and email with ease.
Seeking customer-focused team members with the energy and willingness to go above and beyond to join our team. THIS IS A HYBRID SCHEDULE (3 DAYS IN OFFICE & 2 DAYS REMOTE).
THE NEXT START DATE FOR THE ROLE IS: 7/17
MUST BE Within driving distance to the Draper, UT officeMust be available and willing to work a hybrid schedule
This is a full-time position with weekend and holiday availability a must.What YOU'LL add to the STUBHUB team!
Interacting with customers via phone providing a world class experience to our customersMeeting/Exceeding and maintain metrics as set by the company within 90 days of hireResolving customer issues in an efficient and proper mannerEducating the customer on business model and any policy that would be appropriate for their concernShowing sense of urgency by providing prompt response to customer inquiriesProviding essential feedback regarding escalation trends, opportunities, challenges, productivity and process improvementSupporting customers in navigating the website and creating accounts. Proxy login to purchase tickets for customersEffectively use all available resources and technology tools to resolve customer issuesEngaging and create connections with our customersAttending and participate in weekly Huddles/1:1’s as directedOn top of health benefits and PTO, StubHub has many added benefits and opportunities to take the best care of their employees, families, and well-being.
A competitive pay rate of $18.50/hr. includes paid trainingHybrid schedule (3 days in the office and 2 days working remotely)Weekend and/or holiday coverage is required. And shift differential paid for all evenings and weekendsA computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days)Quarterly bonus based on performance - Up to 9%
Experience:Customer service: 1 year (Required)Work Location: Draper, UTAbout us:
StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that’s right for them. We are their ticket to unforgettable memories – the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religi