Automotive Instructor (55174)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Designs and delivers technical training programs to support business line appropriate staff and, as needed, any necessary outside staff. Builds relationships and works with business line management to identify training needs; delivers World Class Service during all interactions. Responsible for implementing and monitoring training programs. Contributes to the development and implementation of Business Line wide initiatives.

What you will do:

• Facilitates training programs emphasizing technical and sales skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture. Delivers training utilizing a variety of training techniques. Ensures trainees comprehend the complexity and depth of related information. Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions. Training programs may be conducted after business hours. Depending on business line training may delivered to non-employees. Trainings may take place indoors and outdoors settings in all weather conditions.
• Builds professional relationships with AAA partners and vendors. maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures. Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff. Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Develops and adjust training programs geared toward the depth of knowledge required by the trainees’ position and prior skills. Working with the Safety Manager, supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
• Keep abreast of industry trends by attending related seminars and courses, and maintaining industry certifications. Represents the department and organization at Club, community and industry functions.
• Depending on Business Line assist the operations during events or high demand weather related storm. Depending on Business Line works closely with monitoring/quality assurance team to identify performance gaps and opportunities and recommends learning solutions to line management.

Education/Licenses:

Associates Degree/Trade School certificate or 6-8 years of additional auto repair/roadservice/towing or fleet operations experience.

Technical/Certifications:

Current ASE General, Electrical or Engine Repair certification (G1, A1 & A6) and Wreckmaster Certification Level 2/3 a plus, or ability to obtain same within twelve months of employment.

Must have ability to operate tow vehicles (we will train) and successfully pass a Driver’s License Check, and obtain a 6 months minimum DOT Certificate.

Experience:

3+ years of auto repair or fleet operations experience
3+ years of facilitating live courses in-person and virtual environment

Compensation:  The annual pay range for this position is $55,000 - $65,000. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

AAA Northeast is proud of our diverse cultu