Showroom Usher (UNION) MGM Grand

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to be part of an unforgettable experience?  Step into the spotlight as an Usher at the iconic David Copperfield Theater at MGM Grand!  If you’re passionate about providing top-notch customer service and love being part of the action, we want to hear from you!  Join us and help make every performance a mesmerizing experience for our guests.

THE JOB: 

The primary role of the Usher is to warmly greet and engage with guests before, during, and after performances.  You will guide guests to their seating locations and monitor each section to ensure a top-notch experience.  All responsibilities must be carried out in accordance with MGM Resorts International policies, practices, and procedures.  You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE:  $19.904 / Per Hour

THE DAY-TO-DAY:

• Greet and engage with guests, providing exceptional SHOW Service
• Deliver outstanding customer service to enhance the guest experience
• Create memorable "WOW" moments for all guests
• Oversee guest entry and exit at the doors
• Show guests to their seats and assist with their needs
• Manage specific seating areas (VIP, General Admission, etc.) and direct guests based on their tickets
• Monitor guest behavior during the show, including photography and disruptions
• Address and resolve guest complaints
• Know the showroom layout and showtimes
• Follow the guidance of supervisors
• Adhere to property and departmental policies and procedures
• Perform any additional duties to support the department's success

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High school diploma, GED or educational equivalent
• Must be able to work various shifts, including weekends and all holidays
• One (1) year of previous guest service experience
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Capable of standing and walking for a majority of the shift

THE PERKS & BENEFITS:

• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW?  Apply today and be a part of the magic!

Are you ready to JOIN THE SHOW? Apply today!