Cross-disciplinary Controls Intermediate Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s TTS Payments Operations Risk & Control Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The TTS Payments Cross-disciplinary Controls Intermediate Analyst integrates subject matter and industry expertise to mitigate operational risk in the TTS Payments space. This role supports the Global TTS Payments Operations Risk team in ensuring adherence to process-related controls and policy requirements, maintaining effective controls, and operating within risk tolerance levels, with a primary focus on processing risk.

What you’ll do:

Administration & Program Management:

• The Intermediate analyst will support the Global Head of Payments Operations Risk & Control on a day-to-day basis providing administration and program management support for his global role.

• Collaborate and work closely with the entire global Payments Operations Risk & Control team across various initiatives and programs.

• Work on supporting the people agenda and strategy across the global organization.

Risk Management:

• Conduct thorough analysis of business and operational processes related to TTS Payment Operations to evaluate the effectiveness of existing controls. Identify areas for improvement and implement necessary changes to reduce processing errors.

• Work in close partnership with senior management to proactively develop, manage, and maintain a robust, controls-focused environment in line with documented requirements and standards.

• Engage with the Payment Operations Risk team to track and monitor Operational Risk Events, Issues/ CAPS, Regulatory Reviews, Internal/ External Audits, and other key programs involving TTS Payments Operations.

Communication and Coordination:

• Manage communication and coordination of support to stakeholders across Payments Operations Risk globally, ensuring timely and accurate information dissemination.

• Contribute to organizing and maintaining SharePoint sites to enable self-service access for stakeholders, updating content on a regular basis to ensure relevance and accuracy.

• Share findings and themes from Payment Operations related audits and regulatory reviews with all stakeholders to enhance operations processes and prevent recurrence of similar issues.

Process Improvement:

• Identify opportunities for improving business processes through information systems and/or non-system driver changes.

• Work with Operations/ Business partners on the implementation of operational policies and guidelines to ensure adherence to these guidelines, providing training and support as needed.

• Participate in enhancements focused on increasing efficiency and reducing risk.

Data Analysis and Reporting:

• Analyze large data sets in Excel and other materials to generate regular and ad-hoc reporting for relevant forums, documenting and presenting findings to the business and Senior Management on a regular basis.

• Maintain focus on open Corrective Action Plans opened and owned across the TTS Payments Operations, delivering reporting to senior stakeholders aligned with existing processes across the Payments Operations Risk team.

• Help to develop standardized risk and controls reporting to ensure sound, reliable, and consistent information is available for decision-making.

Compliance and Policy Adherence:

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.

• Be fully up to date and familiar with relevant Citi Policies and Standards, ensuring all activities are conducted in accordance with these guidelines.

What we’ll need from you:

• Bachelor’s degree in Finance, Risk Management, or a related field.

• 3+ years’ experience in Financial services with a focus on risk, compliance, operational risk, legal, or another control-related function.

• Proven experience in implementing sustainable solutions and improving processes within a financial services environment.

• Strong analytical skills to evaluate complex risk and control activities and proc