Sr. Product Manager, AI Capabilities

AI at Zapier

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Job Posted: 12/03/2025

Location: North America (Canada & United States)

Hi there!

My name is Anna Marie, (or sometimes AMC) and I’m the Head of Zapier's AI orchestration, an experimental AI workspace, and this role will report to me. I'm seeking a Sr. Product Manager to lead the vision and execution of Zapier’s AI Capabilities team — the group building the shared foundation that will power all of our runtime AI products, including Agents, Chatbots, and AI by Zapier.

As a Senior PM for AI Capabilities, you’ll define and deliver the platform that will make every AI experience at Zapier smarter, faster, and more reliable. This is a foundational role: the AI Capabilities platform is just starting up; you’ll help design it from the ground up.

You’ll partner closely with engineering, design, and product teams across Zapier to build the APIs, runtime infrastructure, and orchestration layers that will power our next generation of AI-driven automation. Your mission is to make it effortless for AI product teams to deliver features that delight users; without reinventing the wheel every time.

You’ll collaborate cross-functionally to:

• Build the shared platform and APIs that power AI across Zapier’s 8,000+ integrations.

• Partner with product teams to unify and evolve our AI runtimes into a single, reliable orchestration layer.

• Enable AI teams to focus on delivering features that matter while your platform handles the underlying complexity.
  Translate cutting-edge AI and LLM capabilities into reusable, well-designed services.

• Define success metrics that ensure your platform drives measurable quality, reliability, and developer velocity.

Zapier is uniquely positioned for this moment: with deep integration capabilities, a vast ecosystem, and millions of users already automating their work, your platform will set the foundation for how AI experiences are built and scaled at Zapier.

If you’re excited about shaping the core platform that thousands of AI experiences will rely on, read on.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

If you're passionate about building intelligent, user-facing AI products and want to define how agents will work across thousands of tools, we’d love to hear from you.

About You

• You’re an experienced Product Manager with a strong technical foundation. You’ve worked on deeply technical or platform-oriented products; things like developer platforms, ML infrastructure, or AI/LLM (Large Language Model)-based systems. You’re comfortable navigating complex systems and working hand-in-hand with engineers to make them simple, scalable, and reliable.

• You’re a builder at heart. This is a greenfield effort, so you thrive in ambiguity. You can take a blank canvas, gather input from multiple stakeholders, and turn it into a clear roadmap that balances technical feasibility with product impact.

• You’re self-directed and collaborative. You excel in prioritiza