Quality Engineer

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives, and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team, and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! 

Job Description

The Quality Engineer works within the MasterBrand Quality System, using analysis and statistical techniques, to assist in the continual improvement of the manufacturing processes.  This individual will also assist in solving problems, controlling variables, and providing candid and accurate feedback that are critical to quality.

YOUR ROLE:

• Interacts with internal and external customers to resolve quality problems.
• Participate in the Customer Complaint Analysis.
• Actively participates in the Layered Process Audit to resolve any issues.
• Interacts with Supervisors, Team Leaders, and Engineering in the identification and resolution of product quality problems.
• Visit customers at job sites as required.
• Periodically review specifications, Standard Operating Sheets (SOS), Standard Work Packets, etc. for accuracy and revisions
• Support productions employees as needed to interpret specifications and solve problems.
• Inspect products and cabinets that have been escalated through the Quality Control Tag process.
• Gather and interpret data from out-of-box, out-of-cart, online, and other quality audits.
• Review and audit handling rules and recommend improvements to reduce damage.
• Provide training/coaching on quality-related issues to production associates and management.
• Lead and/or participate in Kaizen improvement events.
• Report out on projects using the A3 project management process/format.
• Support and supervise small team of hourly quality specialists.
• Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others. 
• Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.
• Demonstrates teamwork by responsively collaborating with the management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate. 
• Identifies self-development needs and seeks opportunities to work on areas that will further develop skills. 
• Participates in company efforts related to ethics and compliance activities.
• Performs other duties as assigned.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Ability to apply and interpret statistical data.
• Computer skills (Word, Excel, and PowerPoint) required.
• Six Sigma training and experience preferred, specifically experience in PFEMA.
• Must be a team player with strong written and verbal communication skills.
• Must have the ability to actively initiate, lead and participated in problem solving activities.
• Must be able to give candid feedback and report findings of non-compliance to the Kinston Quality System.
• Ability to maintain the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities.
• Must have the ability to deliver a formal project status presentation to MasterBrand Leadership.

EDUCATION & EXPERIENCE:

• BS in Industrial or Mechanical Engineering or equivalent
• Strong analytical, problem solving, delegation and conflict resolution skills
• Strong written and verbal communication skills
• 3-6 years of quality experience in manufacturing preferred

PHYSICAL REQUIREMENTS:

• The ability to lift, bend, push, pull and move materials up to 50 lbs.; and
• The ability to stand or walk up to an entire shift (up to 10-12 hours). 

WORK ENVIRONMENT:

• The production facility is not temperature controlled in all areas. Candidate must be able to work in both high and low temperatures, depending on the weather.
• There is dust and the smell of paint fumes in areas of the plant. Candidate must be able to work in this environment.

Additional Information