Check Handling - Customer Support Representative

About DAT

Job Application Deadline: 7/1/2026

The Opportunity

We are seeking a dedicated and empathetic Customer Support Representative to join our team. This is a full-time, in-office role based in Seattle, WA. The physical nature of some of our operations — including inbound payment processing — requires daily on-site presence.

This is a hybrid role: a meaningful portion of your day will be spent on structured payment processing operations — high-volume, detail-intensive work that is foundational to how we serve our customers. The ideal candidate takes equal pride in accurate, efficient back-office execution as they do in customer-facing interactions. This role is expected to evolve toward a greater support focus over time as our operations mature, but candidates should be fully comfortable with — and genuinely suited to — the current split.

What You’ll Do

• Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound check payments with speed and accuracy. This is methodical, high-volume work that requires sustained focus, consistency, and a low tolerance for error. It's not complex, but it matters — mistakes have direct financial consequences for our customers.
• Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset. 
• Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
• Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
• Feedback Collection - Actively seek customer feedback to improve our services and products. 
• Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.

The Skills and Experience You’ll Bring

• Is located in or able to commute to Seattle, WA and available in-office 8am-4pm
• Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and efficiently — not as a stepping stone, but as a professional standard
• Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
• Doesn't need variety to stay engaged — you find flow in process-driven work and measure success by throughput and accuracy
• Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
• Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
• Has the ability to work in a fast-paced environment and to adapt to changing demands
• Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
• Exhibits excellent communication skills, bo