Senior Manager Agile Program Manager - Retail

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

As a Senior Manager , Agile Program Management, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation within the Retail Vertical. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change.

The Senior Manager, Agile Program Management is expected to play a variety of project support and team leadership roles and have proven experience as a technical Project Manager in either the e-commerce, retail, or hospitality domain. The work will support the customer experience and software development life cycle in an agile environment. The most typical project roles for the Sr. Manager, Agile Program Management are overseeing medium to large projects with team sizes of 20+ people, or account level oversight of 2-5 smaller projects. Qualified applicants must be detail-oriented, results-driven individuals who are comfortable managing complex client and team dynamics. The position will be client-facing and include daily interactions with a client and broader user and development community, providing program management support for multiple products.

Pivotal to this role is excellent relationship building skills, strong leadership skills, excellent presentation skills communicating with c-level executives daily, and the ability to have intelligent conversations regarding Data and AI.

This role has a 5 day per week on site requirement in Fort Mill, SC. Relocation expenses within reason can be covered. 

Your Impact: 

• Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs
• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program 
• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery
• Provide guidance on consistent application of project management methodologies that align with strategic plans 
• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value-based digital business transformation engagements
• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization
• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches
• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies
• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc. to support account health and drive account-level planning within the industry vertical
• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization

Qualifications

Your Skills & Experience:

• Proven success in implementing Agile methodologies within the retail and/or hospitality vertical.
• Experience with a global distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
• Lead strategic planning for client programs and documents strategic initiative and project plans
• Manage client relationships and identify growth opportunities for the account
• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment 
• Effective systems t