Senior Reporting Analyst IT Customer Satisfaction

Company Description

Vattenfall is a European energy company with approximately 20 000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. 

Job Description

You might expect an energy company to only do electricity and heat. To live fossil free, we need to think beyond convention today. At Vattenfall, this is the mindset that drives us every day and everything we do. 

Our IT unit supports this journey by driving digitalization, new ways of (digital) working and customer focused deliveries for the whole Vattenfall group. Gathering data on customer experience, analyze them and derive better services from it, is our part of the IT value creation. 

We are looking for a Senior Reporting Analyst IT Customer Satisfaction which supports our great team as Reporting Analyst in IT Service Management in Berlin, Hamburg, Amsterdam, Stockholm or Katowice.

Your role

To support our delivery organization and enable an efficient international cooperation, IT Service Management sets the scene and maintains the commercial prerequisites. You will contribute actively by providing all needed data and assure the correctness of delivered information. You will work with modern analytical and reporting tools and be end-to-end responsible for the master data connected to Customer Experience. 

Your tasks and responsibilities:  

• Create and maintain data models for customer satisfaction measurement 
• Prepare master data and update business services in order to run the surveys 
• Connect service delivery qualities with customer satisfaction measurement, develop underlaying KPIs and structure the information delivery process end-to-end 
• Ensure proper data analysis to support the surrounding IT processes and stakeholder 
• Hands-on development of PowerBI reports, making data easily accessible for management users through dashboard and report automation 
• Cooperate with Service Desk, Client Services, System Managers and SPOCs to drive process quality to the next level 

Location
Berlin, Hamburg, Amsterdam, Stockholm or Katowice  

Qualifications

Your profile

As our Senior Reporting Analyst IT Customer Satisfaction you are dedicated to facts and figures. You will bring value to our IT organization by providing reliable information and reporting. You are open minded and communicative with a strong customer orientation. You want to go the extra mile to satisfy our business stakeholders – the mission of IT Service Management. 
 
Next to this you bring:  

• IT or business administration graduate with first work experience OR 
• Reporting analyst with 5 year professional experience in the field of data analysis, business intelligence, visualizations or the creation of reports and dashboards 
• project management basics, preferable lead own assignments and projects 
• Strong analytical thinking, you successfully worked with data, statistics and simulations 
• Work independently and with own initiative 
• Experience with MSO products, development tools, automation and analytics, e.g., VBA, SQL, HTML, skills in PowerBI 
• Fluency in written and spoken English; German or Swedish would be advantageous

Additional Information

Our offer 
Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development. 

More Information 
We welcome your application in English, no later than, 1st of January 2024. We kindly request that you do not send applications by any means other than via our website as we cannot guarantee that we will be able to process applications that are not made via our website. 
 
For more information about the recruitment process you are welcome to contact our recruiter Marius Gläßge via email: marius.glaessge@vattenfall.de

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be good role model regarding diversity. Vattenfall works actively for al