Retail Concierge Associate (Seasonal Part-Time) - SoHo

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

As a Retail Concierge you will be the first point of contact for our clients. You will build and provide education on our company mission and business model, form genuine relationships by determining our clients’ needs and providing them information to meet their needs.  As a Retail Concierge you will be the ambassador of the brand and liaise within the cross functional teams in your store/brand to deliver an exceptional experience.  

This is a great opportunity for someone who thrives in a fast-paced environment, is curious and seeking to grow their career in luxury resale.

This is a seasonal role ending 1/15/2024

What You Get To Do Every Day

• Provide consistent outstanding experience by greeting all clients and provide direction to assist with swift resolution of their needs 
• Support with in store functions and processes- in-store returns and consignment drop offs 
• Optimize the consignor experience through personalized service
• Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues
• Evaluate prospective clients against established criteria; route prospects to the appropriate sales channel as applicable for follow up if necessary
• Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected
• Responsible, reliable and a team player to work alongside many cross functional teams
• Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces
• Learn each client’s personal interests/style to focus upon up-selling all categories of product (Women’s Fashion, Men’s Fashion, Fine Jewelry & Watches, Art, and Home)
• Accurately review and process all items for shipment to ensure they are cataloged and up to our very high-quality standards
• Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager (TBD on if they get referral goal) 
• Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms
• Maintains objectivity when dealing with client issues to determine the best solution
• Asks questions and seeks to understand vs. making assumptions; open to feedback and applies it quickly to fail fast and remain future focused in adverse situations
• Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising.

What You Bring To The Role

• 1-2+ years of work experience in luxury preferred 
• A strong people orientation paired with entrepreneurial spirit
• Self-motivated and competitive
• Ability to master multiple technical devices and systems
• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy
• Possesses a strong attention to detail and excellent follow up skills
• A desire to work with people, and a strong understanding of excellence in customer service
• Professional appearance, communication and demeanor
• Basic understanding of luxury brands and artists
• Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home
• Physical demands/environmental conditions
• Ability to lift and move merchandise up to 25 lbs
• Flexible schedule that requires working variable shifts including evenings, weekends and holidays required 

 

The expected hourly range for this role is $15.89 - $23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8392 #LI-KR50 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable pl