Customer Support Specialist

<p><b>Location:</b></p>Vaesteras, Vastmanland County, Sweden<p></p><p><b>Job ID:</b><span> </span></p>R0069006<p></p><p><b>Date Posted:</b></p>2025-02-03<p></p><p><b>Company Name:</b></p>HITACHI ENERGY SWEDEN AB<p></p><p><b>Profession (Job Category):</b></p>Sales, Marketing &amp; Product Management<p></p><p><b>Job Schedule: </b></p>Full time<p></p><p><b>Remote:</b></p>No<p></p><p><b>Job Description:</b></p><p><b>The opportunity</b></p><p></p><p>We are looking for a Customer Support Specialist to join our Marketing and Sales team for Transformers in Sweden!</p><p></p><p>You will be a part of our team based in Västerås and take on responsibility to provide both internal and external customer support. In this position you have great opportunities to create a broad network internally and on an international level. When you feel comfortable in the role you get the opportunity to manage more complex projects and tasks on your own. In other words, your ambition is the foundation for your development opportunities!</p><p></p><p>We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!</p><p></p><p><b>How you’ll make an impact</b></p><ul><li>As a Customer Support Specialist, you will be a part of the Order and Project support team, acting key contact towards our customers</li><li>Your responsibility will be to coordinate customer orders/projects including shipping, delivery, invoicing and settling of payments</li><li>Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production</li><li>Ensure a positive customer experience throughout the entire process</li><li>You will be contributing in our strive for continuous improvement of our processes.</li><li>You will work in an international context with supplying factories around Europe with opportunities to interact with different countries and cultures</li></ul><p></p><p><b><span>Your background</span></b></p><ul><li>You identify yourself as being customer- and solution oriented and enjoy giving service and support to exceed expectations</li><li>You are driven, well organized and knows how to prioritize your daily work</li><li>You have great communication skills and are service minded</li><li>You have a technical interest and an interest for the commercial aspects of doing business</li><li>You hold a university degree, or you have work experience within relevant fields. Experienced professionals or fresh out of university.</li><li>Fluency in Swedish and English is required, both written and spoken to be able to interact with various stakeholders</li></ul><p></p><p><b><span>What we offer  </span></b></p><ul><li><span>Collective agreement</span> </li><li><span>Flexible working time </span></li><li><span>Health care and wellness allowance </span></li><li><span>Fantastic career possibilities within Hitachi Energy both within Sweden and globally </span></li><li><span>Mentor to support you throughout onboard phase </span></li><li><span>Various trainings and education supporting employee development​ </span></li><li><span>Diversified company with over 70+ nationalities working in Sweden </span></li><li><span>Supplementary compensation for parental leave </span></li><li><span>Employee Benefit Portal with thousands of discounts and perks </span></li></ul><p></p><p><b><span>More about us</span></b></p><p></p><p>We are interested to learn more about you and what you can contribute with. Embrace Diversity and Innovation and join our team at Hitachi Energy!</p><p></p><p>Applications will be reviewed on an ongoing basis and might result with the advertisement being unposted with short notice, so don’t delay – apply today!</p><p></p><p>Recruiting Manager Erik Björck <a href="mailto:erik.bjorck@hitachienergy.com" rel="noopener noreferrer" target="_blank"><span>erik.bjorck@hitachienergy.com</span></a> will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Tomas L. Gustafsson, +46 107-38 27 47. All other questions can be directed to Talent Acquisition Partner Christian Falevik, <a href="mailto:Christian.falevik@hitachienergy.com" rel="noopener noreferrer" target="_blank"><span>Christian.falevik@hitachienergy.com</span></a></p><p></p><p></p><p></p><p></p><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question" rel="noopener noreferrer" target="_blank">general inquiry form</a> on our website. Please include your contact information and spe