Account Manager

About the Role

OpenLoop is looking for an Account Manager to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for building and maintaining strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals for areas of upselling and cross selling.

What You'll Do

• Client Relationship Management: Build and maintain strong, trusting relationships with clients, ensuring a deep understanding of their business needs and goals.

• Onboarding and Training: Support the onboarding process for new clients, including product training and initial setup, ensuring a smooth transition to the platform.

• Performance Monitoring: Track client performance metrics, identifying opportunities for improvement and proactively addressing any challenges.

• Strategic Account Planning: Develop and execute account strategies to maximize client satisfaction, retention, and revenue growth.

• Upselling and Cross-Selling: Identify and promote additional services or features that align with client objectives, helping to expand account value.

• Problem Resolution: Act as a trusted advisor, quickly resolving client issues and ensuring a positive experience.

• Collaboration: Partner with internal teams (sales, product, customer support, etc.) to communicate client feedback and advocate for their needs.

• Reporting: Provide regular updates and reports to clients and stakeholders, showcasing the impact of our solutions on their operations.

• Other duties as assigned  

Who You Are

• Bachelor’s degree in Business, Healthcare Management, or a related field.

• 2–5 years of experience in account management, client success, or a related role, ideally within a startup or healthcare/telehealth setting.

• Strong communication and interpersonal skills with a client-first mentality.

• Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.

• Proficiency with CRM tools and account management software (e.g., Zoho, Salesforce, HubSpot).

• Analytical mindset with a results-oriented approach to solving problems.

• Knowledge of telehealth, healthcare systems, or SaaS solutions.

• Local to the Des Moines, IA area (hybrid work environment)

Remote Salary Range$85,000—$100,000 USD

 

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

 

Sound like a good fit? We’d love to meet you.