Jobs and Careers

Senior OCM Consultant

Concentrix

USA, TX, Work-at-Home, United States, United Statesfull_timeVerifiedPosted 8 Jul 2026

💰 $175,000/yr($140,000/yr – $175,000/yr)

About the role

Job Title:

Senior OCM Consultant

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Title: Senior Organizational Change Management Consultant (Contract)

Location: Remote in USA-Contract 4-6 months

Senior OCM Consultant

As a Senior Organizational Change Management (OCM) Consultant, you will play a critical role in driving the people side of change for complex technology implementations and business transformation initiatives. Working in partnership with the OCM Lead, client project teams, and key stakeholders, you will help design and execute strategies that promote organizational readiness, accelerate user adoption, and deliver sustainable business outcomes.

In this role, you will lead and execute core change management activities across the project lifecycle, including stakeholder engagement, change impact assessments, communications, training, readiness planning, and adoption measurement. You will develop actionable change management plans that equip leaders and employees to successfully navigate change while ensuring alignment with project goals and business objectives.

The ideal candidate combines strong consulting skills, strategic thinking, and hands-on execution capabilities. You will build trusted relationships across all levels of the organization, influence stakeholders, identify and mitigate change risks, and translate complex business and technical concepts into practical, user-focused solutions. Your ability to collaborate effectively, drive engagement, and deliver measurable adoption outcomes will be essential to the success of large-scale transformation programs.

Here's what you'll be doing:

Support the OCM Lead in the execution of change management strategies across technology implementations and transformation initiatives.
Lead assigned OCM workstreams and deliverables while collaborating with project teams to ensure alignment with project milestones and release schedules.
Conduct stakeholder analyses, change impact assessments, and organizational readiness activities.
Develop and execute communication, training, and engagement plans to support adoption of new systems, processes, and ways of working.
Partner with business and technical teams to identify change risks, resistance points, and adoption challenges; recommend mitigation strategies.
Facilitate workshops, focus groups, stakeholder meetings, and feedback sessions to inform and support change initiatives.
Create executive-ready presentations, project updates, communications, and training materials.
Assist in developing change networks, champion programs, and leadership engagement activities.
Support the collection and analysis of adoption metrics, user feedback, and readiness data to inform change interventions.
Collaborate with cross-functional teams to ensure a consistent and positive end-user experience throughout the transformation journey.
Contribute to the continuous improvement of OCM methodologies, tools, and templates.