Product Manager, Personalization, Global Streaming

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Within Peacock, the Personalization team is responsible for delighting customers by guiding them on every visit to the titles (movies, tv shows, sports) that are best for them. We do so by developing a deep understanding of user interests and preferences to deliver relevant content our customers will love.

The Product Manager, Personalization you will develop the strategy and vision for maximizing customer engagement, retention and satisfaction by identifying the right content for each user based on their individual interests, identity, and needs. This role will work to build and iterate on a variety of machine learning and recommender models that power personalization across the product.

The ideal candidate will have a solid understanding of ML technologies, is disciplined in using experiments to validate hypothesis, and is a proven collaborator that can get things done across a matrixed organization.

This role will report to the VP of Personalization & Search, and partner closely with teams across the organization to increase engagement (e.g. watch time per user, viewing frequency, viewing diversity) across all segments of our customer base.

In this role, you will:

• Own and drive personalization product roadmaps and features and define prioritized feature sets to address key internal and external customer needs.
• Partner with project management and technology teams in the US and Europe to set roadmaps and deliver high quality products.
• Partner with a globally distributed team of data analysts, data scientists, engineers, and editors to execute the product strategy according to the roadmap.
• Make evidenced-based decisions using consumer insights, product analytics, competitive and market analysis.
• Translate the complex into the simple and make compelling executive presentations that explain product vision and strategy.
• Build product features that can scale and adapt to global market needs and territory specific requirements.

Qualifications

• Minimum of 2 years of product strategy/management experience within the media or consumer technology space, with a preference for experience at a streaming service.
• Consumer-centric view with a proven track-record of developing and acting on customer insights.
• Understanding of modern ML/AI approaches and experience with personalization and recommendation products.
• Significant experience with A/B testing, hypothesis validation, user testing, and analytics software.
• Experience building products across multiple platforms (iOS, tvOS, Android, Roku, Amazon)
• Ability and self-motivation to work effectively offsite and onsite and with global, multi-lingual teams.
• Experience owning feature delivery and prioritization tradeoffs.
• An ability to lead and inspire alignment to a shared vision and outcome through collaboration.
• Strong analytics skills and a hypothesis-driven approach to problem solving.
• Proven ability to be flexible and quickly adapt to changing priorities, with