Business Reporting Analyst

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Business Reporting Analyst will be responsible for creating, reviewing and analyzing data in support of Client’s business initiatives by working closely with various, cross-functional departments. The Business Reporting Analyst should be able to deliver excellent customer service through fast and accurate processing of Client reports, and help resolve Client reporting inquiries, keeping in mind data governance, contract requirements, and compliance guidelines.

The Business Reporting Analyst will own the Client relationship in their assigned area.

What you’ll do:

• Own all required reporting for assigned region

• Create, view, validate and deliver reporting packages to our Clients and their teams

• Manage the day to day Client relationships through comprehensive knowledge of Client protocols, both Client and MTM objectives, and operations

• Daily interaction with Clients, providing preventative consultation, analysis and issue resolution, responding in a timely, professional manner

• Validate data and ensure it meets contract requirements

• Ensure data accuracy and troubleshoot any report issues or discrepancies

• Work to continually improve current reporting, including both the processes involved and reporting design

• Ensure all reports and data transfers comply with MTM and HIPAA security guidelines and are appropriately documented

• Ensure all Client reporting meets client needs and is delivered on time

• Gather reporting requirements from Client and Program Director and document all definitions

• Support assigned region in retrieving and organizing the necessary data

• Recommend improvement actions and opportunities by analyzing and interpreting data and making comparative analyses; study proposed changes in methods and materials

• Present and thoroughly explain reports by using business intelligence and data analytics tools such as Excel and Power BI 

• Create and deliver external facing reporting presentations

• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results

• Analyzing MTM data for trends and bench marking

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D

• Bachelor's degree in Computer Science, business or a related field, or equivalent work experience

• 2+ years’ experience in a data reporting or similar role

• Experience with working with Clients on reporting needs

• Experience in giving presentations or reporting data across all levels of an organization

• Advanced Excel skills including creating formulas, pivot tables, and charts

Skills:

• Ability to streamline functions and passion to learn and grow

• Excellent customer service and client-facing skills including ability to present to executive-level audience

• Ability to understand business processes in order to create solutions that enable the business to effectively manage their functions

• Ability to effectively interpret and analyze data and present results to stakeholders

• Independent self-starter with strong prioritization, project management, and coordination skills; ability to excel in a fluid, cross-functional team environment

• Willing to interact with Clients to obtain inputs, validate assumptions, educate on approach, and present results

• Ability to work well under pressure

• Ability to build and maintain effective work relationships

• Proficient in Microsoft Office Suite

• Excellent communication and presentation skills; be comfortable interacting with executive-level management

• Excellent attention to detail

• Advanced excel skills

• Exposure and general understanding of Healthcare, preferred

Even better if you have:

• Experience with business intelligence software (e.g., Tableau, Power BI) is preferred but not required

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