Customer Service - Support Administrator

Company Description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Qualifications

• Experience of working in a sales support environment with order entry exposure.
• Can do attitude and willingness to go that extra mile. Positive, enthusiastic and high energy.
• Excellent telephone manner and communication (written and verbal skills) are Essential.
• Customer focused, detail oriented for accuracy and an effective problem solver.
• Strong computing and keyboard skills (> 40 wpm). Excel basic and Word required.
• Team Player, supportive of colleagues.
• Organized and able to perform under pressure.
• Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
• Experience in using CRM systems such as ZenDesk, Zoho, Hubspot.

Desired Skills:

• An interest in Chemistry or Science would be a distinct advantage.
• Experience in the Life Science industry or related field a plus.
• Experience with IFS or Salesforce a plus.
• Experience with ASM for Hybris a plus.

Additional Information

ABOUT LGC: 

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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