Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

 

Who we’re looking for:

You are engaged and self-motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast-paced work environment. As curious learners, we question the status quo and so should you.

This role carries the full weight of Salesforce ownership — from the ground up. You are the complete platform authority: the person who keeps the CRM healthy, trusted, and running cleanly every single day, and who simultaneously architects the integrations, automations, and engineering solutions that unlock its next level of value across Sales, Marketing, and Service.

We are looking for someone who has mastered the fundamentals of CRM administration and is ready to operate well beyond them — a solutions engineer who thinks in systems, connects workflows across teams, and builds platform capabilities that did not exist before. You do not hand off admin work to someone else — this role demands mastery of the platform from its foundation to its ceiling, and the engineering depth to keep elevating both.

 

What You’ll Be Doing:

CRM Administration & Platform Health

• Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set
• Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant.
• Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and
• Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence.
• Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary.
• Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds.

Platform Ownership & Roadmap

• Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification.
• Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production.
• Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences.
• Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams.

Technical Architecture & Configuration

• Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement)
• Build and own complex declarative automation: Flow Builder (screen flows, record- triggered, scheduled, platform events), Dynamic Forms, and Einstein features
• Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults
• Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations

 

Development & Integration

• Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits
• Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce
• Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems)
• Utilize Salesforce