Technology Support Specialist

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Closing Date:

11/22/2024

Type of Position:

IT Support

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

Technology Support

Department's Website:

https://globalcampus.uark.edu/

Summary of Job Duties:

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Responds to technical requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone.

Maintains records by documenting hardware and software changes and revisions; and is responsible for the technology and facility-related setup for the Global Campus meeting rooms.

Ensures information technology (IT) support services to end users in support of institutional technology operation.

Completes procurements, installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision.

Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures.

Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements.

Serves as a point of contact for individuals and groups providing standard-level organizational information about technological res