Executive Director, Culture Enablement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Executive Director of Culture Enablement will lead a newly integrated function designed to shape CVS Health’s evolving culture, drive enterprise transformation through change enablement, and elevate colleague voice through a refreshed listening strategy. This role will oversee a team of senior leaders and managers across three distinct but interconnected areas—Culture, Change Management, and Listening Strategy—and will be instrumental in embedding new values, ways of working, and leadership capabilities across the organization.

Signature Impact (First 12 Months):

• Successfully embed CVS Health’s new values and evolving ways of working across the enterprise, ensuring visible adoption at all leadership levels.
• Launch and operationalize a refreshed listening strategy, delivering actionable insights and measurable improvements in colleague engagement and experience.
• Establish and scale a best-in-class change management framework, enabling business leaders to drive and sustain transformation with confidence and consistency.

Major Responsibilities:

Strategic Leadership & Integration

• Lead the integration of culture, change management, and listening strategy into a unified enterprise capability.
• Translate strategic priorities—such as new values, brand evolution, and leadership frameworks—into actionable programs and colleague experiences.
• Serve as a thought partner to senior leaders on organizational transformation and colleague engagement.

Culture Enablement

• Develop and activate culture strategies that align with CVS Health’s purpose, values, and brand.
• Build and lead a new culture team focused on embedding values into leadership, talent, and colleague experiences.
• Partner with Communications, DEIB, Talent, and the broader Talent & Development organization to ensure cultural consistency and resonance across the colleague lifecycle.
• Collaborate on initiatives that connect culture to performance, development, and engagement strategies.
• Ensure culture is a foundational lens through which transformation, leadership, and colleague experience are shaped.

Change Management

• Establish and deploy a best-in-class change management framework that enables consistent, scalable, and colleague-centered transformation across the enterprise.
• Build a robust consulting capability to support business leaders and transformation teams in applying change strategies tailored to their unique contexts.
• Integrate change enablement efforts with culture, leadership, and talent strategies to drive sustainable adoption.
• Lead a growing team of change professionals to support transformation initiatives across the business.
• Build change capability through scalable frameworks, training, and a community of practice.

Listening Strategy

• Lead a strategically vital listening function that anchors CVS Health’s transformation and colleague experience strategy.
• Oversee the deployment of OrgVitality as the enterprise listening partner, ensuring robust implementation and integration.
• Source and implement innovative tools and technologies that enable leaders and stakeholders to deeply understand colleague sentiment and feedback themes.
• Design and launch a refreshed listening strategy for 2026 and beyond, informed by voice-of-the-customer insights and positioned for future growth and agility.
• Ensure listening channels are inclusive, timely, and actionable, enabling real-time feedback loops and strategic decision-making.
• Partner with People Analytics, DEIB, and Talent teams to translate colleague voice into meaningful enterprise action and cultural alignment.

Team Leadership & Development

• Lead a team of ~9 direct and indirect reports across culture, change, and listening.
• Foster a collaborative, high-performance culture within the function.
• Support talent development and succession planning across the team.

Required Qualifications

• 15+ years of experience in organizational development, change management, colleague engagement, or related fields.
• Proven success leading large-scale cu