Business Lead - Technology Modernization- Service

Job Summary:

The Business Lead – Technology Modernization serves as the voice of the business and drives the successful implementation and ongoing improvement of our organization’s ERP system for a given functional value stream. This role will focus on aligning the ERP initiative with the value stream’s strategic goals, driving business transformation, and ensuring smooth collaboration with other value streams and the Principal Business Lead. The ideal candidate will have exceptional leadership, communication, and business knowledge, and be a trusted partner in this high-impact program.

The incumbent in this position is expected to model the following practices daily: 

1. Demonstrate alignment with the company's mission and core business values. 
2. Collaborate with key internal/external resources. 
3. Participate in ongoing self-development. 
4. Facilitate change management between IT and business partners, acting as an emissary.

Essential Functions: 

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Leads the ERP project value stream by aligning it with the implementation’s broader business goals. Collaborates with project leadership to support the vision, objectives, and scope of the project to support growth and operational excellence.
• Oversees the value stream and related workstreams within the ERP Project, ensuring that it stays on track, within budget, and delivers value to the organization. Monitor progress, manage resources effectively, and resolve any issues that arise in collaboration with other project resources.
• Ensures the maximization of investment and capabilities of the purchased or proprietary software products supporting his/her value stream.
• Fosters collaboration with departments such as Parts, Service, Equipment/Asset Operations, HR, Data, and IT to ensure the value stream addresses the diverse needs of the business.
• Identifies opportunities for business process improvements by evaluating workflows and operational efficiencies. Promotes initiatives that enhance decision-making, eliminates waste, and creates operational efficiencies.
• Supports change-management efforts to ensure the successful adoption of new processes and systems across the value stream. Executes strategies to engage employees, address resistance, and drive successful transitions.
• Conducts discovery sessions, gathers requirements, creates process maps, performs analysis, identifies root causes to issues, QA tests, validates data, and creates functional documentation. Supervises Business Analysts when they execute these activities. 
• Advocates for leveraging "Out of the Box" functionality rather than custom solutions.
• Builds and maintains strong relationships with key stakeholders across the business. Provides regular updates on value stream progress, manages expectations, and ensures that project leadership and business units are fully informed and engaged throughout the project.
• Ability to communicate, pitch, and evangelize product features, and product strategy to both a technical and non-technical audience with ease.
• Collaborates with business stakeholders and Subject Matter Experts to grasp the business strategy and vision, then crafts, refines, approves, and prioritizes features to deliver effective, compliant solutions that balance investment costs with business value.
• Defines the success metrics for the value stream and demonstrates user engagement, behavior change, and value to clients and internal partners.
• Aligns with Project Manager and Principal Business Lead to ensure external partners and vendors provide services to align with the value stream’s needs. Escalates promptly if timeline and milestones are not met.
• Ensures that employees are properly trained and equipped to leverage new systems and processes. Participates in training program creation to maximize employee engagement and system utilization.
• Evaluates information to form metrics for customer/business partner software product usage, customer behavior, or other business metrics, and solicits and embraces feedback from others.
• Identifies unarticulated ERP business needs and coordinates between stakeholder groups to address them.
• Performs problem solving and prototype new procedures for the purpose of enhancing ERP business processes, operations, and information process flow. 
• Takes ownership to ensure new ERP solutions are delivered successfully.
• Always works safely an