Client Services Representative - Crisis Services/WIC (61161)

Job DetailsJob Location: Potomac Pavilion: 1290 S. Potomac St, Aurora, CO 80012 - Aurora, CO 80012Position Type: 1 FTE (40hrs/wk, benefited)Education Level: High School/GEDSalary Range: $19.29 - $28.25 HourlyJob Shift: Fully In-Person/On-SiteAurora Mental Health & Recovery (AMHR) is seeking a full-time Client Service Representative (CSR) to support our Crisis Walk-in-Clinic team. This role is essential in providing front desk administrative support, ensuring smooth daily operations while maintaining a calm, courteous, and professional demeanor in all client interactions. The ideal candidate excels in exceptional customer service, both in-person and over the phone, and is comfortable working with diverse and underserved populations, ranging from children to older adults. This position requires strong organizational skills, the ability to multi-task, and clear communication while collaborating with multi-disciplinary teams. Experience in verbal de-escalation is preferred, and bilingual Spanish-speaking candidates are encouraged to apply. If you thrive in a dynamic environment and are passionate about client-centered care, we invite you to join our team!

 

Schedule. This position is fully onsite/in-person, Sunday - Wednesday 10:00 am - 8:30 pm.

 

Salary for this role. Starting wage is based on experience and company equity. Paid bi-weekly.


$19.29 - $28.25 per hour


 

Shift Differential Pay. The Day weekend shift differential is paid from 7 am to 3 pm on Saturdays and Sundays only; the Swing shift differential is paid from 3 pm to 11 pm; and the Overnight shift differential is paid from 11 pm - 7 am 


Day Weekend (Sat, Sun): $1.50/hour 
Swing Weekday (Mon-Thurs): $1.50/hour 
Swing Weekend (Fri, Sat, Sun): $2.75/hour 


 

Bilingual Language Differential Pay. Employees who successfully pass a language assessment are eligible to receive bilingual differential pay. This differential is provided as a fixed amount of $3,000 per calendar year, paid on a bi‑weekly basis across 26 pay periods, and prorated based on hire date and full‑time equivalency (FTE). Eligibility and payment are subject to the language requirements of the position and the employee’s demonstrated proficiency in the language.

 

Essential Functions:


Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service; timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance; assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources.
Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and location procedures.
Check-in clients and collect copayments at the time or service; consistent and open communication with the Finance & Accounting team; complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily; responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change; obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo IDs and insurance cards to be scanned in EHR.
Ensure client inquiries, registration forms, and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients).
Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms; sort incoming and distribute outgoing mail to the appropriate staff or program/department; responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering promptly as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed.
Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the client's care team.

QualificationsRequirements:


High school diploma/GED
Preferred: Associate's Degree
One year of customer service related experience and/or training
Preferred: Healthcare experience
Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
Ability to be flexible with the business needs of the agency, and adapt to a consistently ever changing fast-paced environment.
Must have excellent interpersonal, organizational and communication skills, and be able to work with a diverse population.
Ability to multi-task and prioritize responsibilities, be detailed orien