Concierge Member

ABOUT THE ROLE 

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey at our studios. A successful candidate will be driven by developing relationships and creating memorable moments. This is a great opportunity for a motivated, hard-working, self-starter. 

YOUR DAILY IMPACT AT PELOTON 

• Provide the highest level of customer service to members, prospective members, and guests
• Handle all pre-arrival arrangements, including but not limited to nearby hotel accommodations, parking garages, and directions 
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations 
• Act as a point of reference for members who need assistance throughout the studio, attend to their needs, guide them in the accurate direction or direct them to the right person
• Handle member advance booking for notable classes (Birthdays, milestones, anniversaries, etc.)
• Pull reports of members traveling to studios celebrating milestones through zingfit and looker
• Partner with Member Experience, Front Desk, and Stagehands for any milestones, first-timers, high profile guests to prepare gift bags and studio swag 
• Walk members through our class types offered, instructors, class packages, promotions, or upcoming events finding them the best in-studio experience 
• Provide tours for new members, VIPs, high-profile guests as well as all scheduled tours in-studio
• Responsible for Drift Chat communication and transferring member requests to the correct departments as needed 
• Respond to members and requests specific to concierge through Zendesk 
• Appropriately address member feedback in person, via phone, drift chat, or email with a professional and friendly demeanor 
• Assist with any member-organized in-studio meetups - helping to keep them engaged with a strong sense of delight, relationships, and community 
• Help build surprise and delights for members with before, during, and post member visits with the help of fellow studio departments 
• Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement 

YOU BRING TO PELOTON 

• Candidates must be at least 18 years or older to apply 
• 2+ years of meaningful work experience in the customer service/hospitality industry
• Concierge experience and fitness experience is a plus 
• High school diploma/GED required or equivalent work experience 
• Reliable, professional, computer literate, upbeat, and friendly 
• Strong interpersonal and relationship-building skills
• Must have excellent interpersonal skills and strong time management skills
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do attitude

Base Salary: $24/ Hr

The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes.

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ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

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