Patient Access Representative

About Planned Parenthood We deliver essential reproductive and sexual health services, including cancer screenings, STI testing, birth control counseling, and abortion care.Commitment to Health Equity: Planned Parenthood serves diverse communities, including those in medically underserved areas, ensuring everyone has access to quality care. Our mission is: Care. No matter what. Commitment to Diversity: Diversity is our strength. We are committed to fostering an inclusive and equitable environment where employees from all backgrounds feel valued, heard, and empowered to succeed. Join a team that reflects the diverse communities we serve, where compassion, respect, and advocacy are at the heart of our work.Commitment to Advocacy: We are a leader in policy discussions, education, and outreach to improve reproductive healthcare access for all. 
Position Summary: The Patient Access Representative is responsible for patient check-in, check-out, appointment scheduling, and administrative tasks that support smooth health center operations. This position requires strong communication skills, a positive and empathetic attitude, and the ability to handle sensitive information with professionalism.

Key Responsibilities:

• Front Desk & Patient Access
• Welcome patients, guests, and escorts with warm, respectful service.
• Perform check-in and check-out duties, verifying insurance eligibility and ensuring accurate documentation.
• Manage patient inquiries efficiently and compassionately, ensuring smooth communication.
Administrative & Scheduling Support:
• Schedule appointments, monitor upcoming visits, and proactively contact patients.
• Maintain electronic health records with precision and confidentiality (HIPAA compliance).
• Assist with patient refill requests and contraceptive supply sales
Customer Service & Team Collaboration:
• Handle patient concerns professionally, escalating as needed for resolution.
• Support new staff training, guiding them through procedures and best practices.
• Maintain a welcoming and organized waiting area for patients and visitors.

Qualifications:

• ✅ High School Diploma/GED required.
• ✅1–3 years of customer service or healthcare experience preferred.
• ✅ Proficiency with Microsoft Office Suite and electronic health records preferred.
• ✅ Strong communication skills with an ability to maintain a calm, courteous demeanor under pressure.
• ✅ Passion for health equity, patient advocacy, and inclusive care.
• ✅ Availability for morning, evening, and Saturday shifts as assigned.

Benefits & Perks:Competitive salary and benefits package.Opportunities for career growth and professional development.A supportive, team-oriented work culture.
Why Work With Us?💡Inclusive Workforce We are actively building a workforce that reflects the people we serve.🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting underrepresented professionals.💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.