Parts Support Services Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Illinois  - Milan  
Function: Customer Experience (CA)
Title: Parts Support Services Representative - 113853 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Parts Support Services Representative for JD North American Parts Distribution Center located in Milan, IL, you will:

 

• Provide dealer assistance pertaining to parts availability, carrier changes, backorder status, Special Terms program orders, and vendor direct ship orders to equip dealers with most up to date and accurate information
• Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers
• Investigate system error messages on dealer orders and contact dealers as necessary to cancel or prepare orders for re-entry into the system
• Support the team’s metrics while working in a high-volume contact center, supporting cross-functional teams during off hours, and support the after-hours emergency contact line for dealers requiring assistance

 

VISA Sponsorship is NOT available for this position

 

What Skills You Need

 

• Effective written and verbal communication skills, strong attention to detail, excellent computer skills
• Experience gathering information and diagnosing problems before independently making decisions & taking action
• Demonstrated ability to work independently and in a team environment, positively respond to changes, and demonstrate high personal work standards including effective time management skills
• Proven ability to build strong working relationships and provide customer satisfaction
• Experience working with a variety of computer applications and applying new knowledge accurately 

 

What Makes You Stand Out

 

• 1 or more years of experience utilizing interpersonal communications, negotiation, and conflict resolution skills
• 1 or more years of experience handling in/outbound inquiries from external customers, dealers and/or third parties
• 1 or more years of experience working effectively in a team environment
• 1 or more years of experience working in SAP
• 1 or more year of experience in a chat-based support setting 

 

Education

 

Ideally, you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree preferred or equivalent work experience 

 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
<