Scheduled Hours

37.5

Position Summary

Senior Manager for Professional Education international operations, student services, and recruitment. In collaboration with various academic support units, advances the Professional Education’s multiple international goals. Oversees effective delivery of international operations for academic programs, recruiting, retention and quality assurance.

Job Description

Primary Duties & Responsibilities:

• Leads Professional Education international operations including recruitment, support services, and related academic operations. Provides hands-on leadership to ensure compliance with internal policies and international requirements.
• Designs and oversees the programs and workshops for Professional Education related to international recruitment, programs, and support services. Continuously improves processes, technology, management practices, and metrics for reporting.
• Facilitates programming that fosters an intercultural atmosphere of care and compassion for all professional education students. Oversees the continued development and management of international student engagement and student success for professional education programs, creates conversation and awareness around support for international professional education students.
• Seeks guidance from the McKelvey Assistant Dean for International Relations on questions regarding international programming, partnerships or resources.
• Assists the Executive Director in strategic matters related to international operations. This includes implementation plans to achieve Professional Education strategic goals and, as appropriate and as needed, participating in business development initiatives, activities and meetings. Makes recommendations to enhance systems/processes/programs.
• Seeks guidance from OISS on resources needed to navigate immigration compliance. Monitors university-wide policies that may impact the success of international initiatives and proactively contribute expertise. Will work with institutional and agency partnerships.
• Analyzes and measures processes to ensure delivery against targets. Ensures the Executive Director is briefed on all important issues and outcomes.
• Manages the Professional Education quality assurance function. As the unit quality assurance manager, instills a mindset of continuous improvement, oversees unit processes including enrollment management, program quality, and reports on key performance metrics.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

• Repetitive wrist, hand or finger movement

• Ability to move to on and off-campus locations

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Master’s degree in a related field.
• Experience in a senior leadership role.
• At least 10 years of experience in an international education environment.
• 10 years of experience in a leadership role.
• Ability to develop and implement institution-wide strategies and initiatives.
• High-level strategic, analytical, communication, and interpersonal skills.
• Proven ability to manage a wide range of tasks and projects.
• Sound understanding of the sensitivities involved in cross-cultural interaction and demonstrated comprehension of international business etiquette.
• Ability to influence and motivate others and to manage situations effectively.
• Productive in a dynamic, action-oriented environment with the capacity to listen carefully, think logically, learn quickly, influence others and work effectively.
• Collegial, with the ability to work and communicate effecti