Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in Canada.

This role is a client-facing support position within a fast-paced, global financial services environment.
You will be responsible for delivering high-quality assistance to clients across multiple communication channels, ensuring a smooth and responsive customer experience.
The position requires strong communication skills and the ability to support users navigating trading platforms, account processes, and financial transactions.
You will primarily assist Mandarin-speaking clients during Canada coverage hours, often working evening shifts to support global markets.
This role plays a key part in maintaining client satisfaction, resolving issues efficiently, and ensuring compliance with financial regulations.
You will work in a dynamic, international environment where accuracy, professionalism, and customer-first thinking are essential.