Account Manager, CoCM

<div class="content-intro"><p>&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Who We Are</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Job Summary</strong></span></p> <p>The Account Manager is accountable for the successful launch, adoption, retention, and strategic growth of Concert Health's partner accounts, serving as the primary advisor to clients and the driving force behind embedding Collaborative Care as the standard behavioral health pathway across partner organizations. This is a highly proactive role for a driven, solutions-oriented operator who brings energy, urgency, and a problem-solving mindset to every engagement — taking ownership, pushing initiatives forward, and ensuring partners effectively implement and fully realize the value of the Collaborative Care model. Leveraging Concert Health's proven processes, tools, and best practices, the Account Manager guides partners in achieving their clinical, operational, and financial objectives by anticipating challenges, removing barriers, and identifying opportunities for growth, all while building trusted, long-term relationships with key stakeholders and actively driving accountability and results. Success in this role requires a self-starter who thrives in a fast-paced environment, takes initiative without being asked, and is relentless in ensuring partner success.</p> <hr> <p><strong>Core Responsibilities:&nbsp;</strong></p> <p><em>Own Day-to-Day Partner Success &amp; Issue Resolution:</em></p> <ul> <li>Serve as the primary point of contact for partner needs, ensuring timely, high-quality responses across clinical, operational, and administrative areas</li> <li>Proactively identify, triage, a