Vice President, Clinical Operations

Catalight Care Services (CCS) is one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs.

As part of the broader Catalight family of companies, CCS is an integral part of realizing the organization’s purpose to create a more equitable world so people with developmental disabilities can choose their path. This means bringing the best talent in the industry together to address complex societal problems such as healthcare access and greater well-being for underrepresented communities.

If you are a strategic, results and relationship-driven leader, this may be the perfect place to grow your career and expand your impact in the world.


The Vice President (VP) of Clinical Operations will be a dynamic thought partner and an integral member of our plans to continue shaping the landscape of home and community-based service delivery. The VP, Clinical Operations, will also focus on evaluating operations, identifying business needs and performance gaps, and planning and implementing operational improvements for Clinical Care teams at Catalight Care Services (CCS).

The VP impacts operational efficiency of CCS Clinical teams, while ensuring that the high standards of clinical services provided to CCS client families are maintained. This role will report to the SVP, CCS, and will contribute to long-term planning and vision implementation by identifying strategic clinical and operational initiatives, collaborating, prioritizing, communicating, and evaluating results, while preserving the FoC’s reputation for integrity and excellence.

Essential Job Functions

Execute on Organizational Strategy and Vision

• Develops, implements, and maintains the enhancement of all clinical services and programs, clinical policies and procedures, and quality assurance programs and activities
• Develop high-trust relationships through interactive, accessible, timely, relevant, and inclusive communications with key stakeholders. 
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Apply broad clinical knowledge and management experience to complex performance dynamics to champion continuous improvement efforts.
• Collaborate with CCS teams to implement plans for the operational infrastructure, processes, and staffing designed to accomplish the goals of our organization.
• Ability to identify broad clinical operations issues and develop plans for senior management to address priority issues.
• Collaborate with department leads across the CCS to ensure alignment of the Mission, CCS strategic priorities, industry best practices, and requirements per funding sources and state regulations.
• Take initiative to identify performance gaps affecting business priorities, analyze the performance context to expose root causes, formulate solutions, deliver actionable recommendations to leadership, and then drive implementation of the performance intervention.

Operations

• Create and oversee the development of metrics to measure and monitor the performance of all members of the CCS Clinical Operations teams.
• Work collaboratively across CCS teams to enhance key initiatives, analyze relevant data, and report on appropriate metrics to justify process changes and efficiency gains across CCS care path. 
• Work with stakeholders to facilitate clear communication with all relevant CCS clinical teams; ensure swift, effective resolution of clinical and operational issues; and collaborate to develop processes that work for both parties. 
• Ensure that clinical, operational, and administrative standards are upheld to meet or exceed accreditation specifications. 
• Drive operational excellence via the right tools, processes, and resources.
• Deliver on all clinical, quality, operational, and financial goals.
• Maintain alignment and connection with the leadership team.
• Partner with the SVP of CCS Operations to develop and implement plans for the operational infrastructure, processes, and personnel designed to accommodate the rapid growth objectives, in order to evolve current standards and practices.
• Drive the CCS’s initiatives to simplify the experience for our employees, providers, and clients by helping to further tools, capabilities, and institute best practices where opportunities exist.
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