Front Desk Receptionist, Community Center (Part-Time)

Description

About Pelican Bay Foundation 

Pelican Bay Foundation is the premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, situated on more than three square miles and bordered by pristine white-sand beaches, our community offers the most diverse slate of amenities and activities anywhere in the region.

The Foundation manages all common areas, including two beach facilities and two private beachfront restaurants, two tennis facilities, two boardwalks, the Fitness Center and Wellness Studio, the Community Center, and approximately 90 acres of land.

About the Position

We are seeking a part-time position responsible for performing a variety of operational functions required, ensuring that the Community Center operates efficiently. The Front Desk Receptionist reports directly to the Lifestyle manager. These duties will range from answering the phone and taking reservations, to assisting with meeting and event set up and take down of Community Center Functions to assisting in event planning. You must be customer service oriented and prepared to efficiently perform a variety of tasks while maintaining a positive attitude. 

What You’ll Do

• Open and close facility by following the appropriate checklist.
• Meet member needs through personal recognition and by providing quality service.
• Make sure everyone who enters is properly checked in, and guest registration completed with appropriate fitness attire.
• Answer phone in courteous manner and forward calls to proper locations.
• Assist members with registration and detailed information regarding classes and other activities conducted at the facility.
• Assist Lifestyle Manager with orchestration of meetings, socials, and events including but not limited to set up take down of the room set up, check-in, greeting, and payment for different activities, meetings and events. 
• Record and report member comments and Incidents to the Lifestyle Manager.
• Monitor and maintain brochures, class schedule, and assist in maintaining current bulletin boards.
• May attend weekly or monthly seasonal staff meetings.

Requirements

Skills & Experience 

• Successful experience of 1-3 years in which the primary responsibility is providing courteous and responsive services to customers, guests, or members in a customer-facing position.
• Proficiency in POS operation and Northstar resource knowledge is a plus.
• Ability to tactfully respond to situations and can problem solve.
• Demonstrate excellent communication skills, both written and verbal.
• Must be organized, able to do basic math, keep accurate and legible records.
• Demonstrate the ability to perform with little supervision and to remain calm and make rational decisions in crisis situations.
• A work history which shows dependable performance over an extended period.
• Maintain current CPR/AED certification, knowledgeable about emergency facility evacuation.

Education

• Minimum High school diploma/GED or equivalent.
• Any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described.

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment. 

All eligible regular employees are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision options on the first of the month following 30 days from your start date
• 401k with excellent employer match from Safe Harbor
• Free Team Member Meals
• Team Member Referral Bonus
• Company Paid Group Life, Disability and AD&D
• Company Paid Employee Assistance Program 
• Company-provided uniforms

Every team member joining our Foundation will share our Core Values:

• Welcoming: Help build and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius with a focus on clear communication, teamwork, and continuous improvement.
• Positive: Be open to new ideas and utilize creative problem solving to deliver exceptional member satisfaction at all touch points.
• Respectful: To always do the right thing even when it is hard and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug Free Workplace