Clinic/Practice Assistant, Multispecialty

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Our practice is housed in Cooley Dickinson's multispecialty medical facility located at 15 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, Oxbow offers comprehensive primary care services to patients of all ages, from infants to adults. With providers who have pursued specialties in addition to board certifications in Family Medicine, the practice has additional expertise in prenatal care, obstetrics and birth, pediatrics, and LGBTQ care. This location also consists of Behavioral health, and General Surgery.

We are seeking a 40-hour, full-time Clinic/Practice Assistant to support our Family Medicine, Behavioral Health, and General Surgery suites Monday through Friday from 8:30am-5:00pm.

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

>Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical records/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens, and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration, and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred

Experience
Office experience 2-3 years required

 

Our philosophy is that if you have strong customer service skills, a passion for helping others, and an eagerness to learn, we're happy to provide on-the-job training!

 

Onsite

 

15 Atwood Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$17.71 - $24.94/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to