Account Supervisor (Health)
VMLAbout the role
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About VML Health:
VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise.
At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course.
Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’.
VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life.
What We're Looking For:
We are seeking a dynamic and experienced Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. The ideal candidate will establish VML as a leader in the business, helping to achieve clients’ marketing objectives and managing income results for the agency. In this role, you will manage and evolve the Client Engagement team on your account in partnership with a cross-functional team to better deliver results.
What You'll Do:
- Supervise all work, providing oversight and guidance on current work
- Contribute to the development of long-term account success and growth by participating in client engagement plan development and execution
- Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
- Maintain expert knowledge of client’s business, category, and competition
- Build and maintain client and partner relationships
- Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross agency partner meetings
- Deliberately focus on development of direct reports, models desired work outputs and behaviors
- Regularly inform Director, Client Engagement on business status, including escalation as needed
- Effectively develop and disseminate strategic direction across internal cross-functional teams
- Be comfortable working in and leading integrated agency relationships
- Lead integration efforts across multi-channel engagements
Who You Are and What You Bring:
- Five or more years of relevant client or agency experience within the pharma/health space working on DTC campagins
- Oncology experience a plus
- Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
- Previous experience working on a pharmaceutical or health account preferred
- Familiarity navigating healthcare and client submission processes/platforms considered a plus
- Familiarity with all facets of interactive campaign and macro strategy development
What You'll Need:
- Proven experience in client
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