Deployment Lead

Deployment Lead

We are seeking a high-output, technically-minded problem solver to lead customer deployments and ongoing customer support. You’ll be on the front lines of onboarding customers and ensuring they have a smooth go-live experience. If you're dependable, detail-oriented, and thrive in fast-paced environments, we’d love to hear from you!

The Opportunity

From day one, you’ll be hands-on: supporting new customer onboarding, resolving live issues, and collaborating closely with engineering to improve our platform.

You’ll become a key member of our small NYC team, working directly with founders, engineers, and customers. If a process is broken, unclear, or missing entirely - you’ll help fix it.

As we grow, there will be opportunities to take on broader responsibilities across product, customer success, and internal operations. If you’re someone who thrives in a fast-moving environment and loves making things work better - especially in a customer-facing context - this is the role for you.

What You’ll Do

This is a hands-on, customer-facing role focused on running and improving core processes. Examples of what you might do:

• Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live.

• Support existing customers: respond to and resolve technical issues to keep things running smoothly.

• Improve our operations: help us run a tighter ship by refining our tools and internal workflows.

• Shape the product: surface recurring issues or feature gaps to inform what we build.

What We’re Looking For

We expect that strong candidates will have the following experience:

• Operations generalists with technical and/ or customer-facing experience in startups or professional services/ consulting - you’ve built a strong skillset and now want to dive into deploying software for customers

• Support engineers or technical customer operations professionals - you are used to fixing customers’ biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product

• Technical product managers who are now looking to move into a more hands-on and technical role, where you’ll be working directly with users and our product - not just steering things behind the scenes

Regardless of specific background, our ideal hire will be:

• Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear.

• Technically inclined: You’re not an engineer, but you’re confident working with data, understanding technical systems, and digging into details.

• A natural problem-solver: You’re resourceful and persistent. When something’s broken, you roll up your sleeves and figure it out.

• Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight.

• A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate.

Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:

• Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.

• Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.

• Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.

• Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.

What You Can Expect as a Heron

• Competitive compensation, including equity

• Based full-time, and in-person in our NYC office, with occasional travel to customers (across the country) and company retreats (often