Senior Customer Engineer - Security & Compliance/Messaging

Job Title:

Senior Customer Engineer - Security & Compliance/Messaging

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.  

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 

The Concentrix Technical Product Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.

We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

Security & Compliance/Messaging Customer Engineer Purview Security and Compliance primary skills (Data Loss Prevention, Records Management, Data Lifecycle Management, eDiscovery, Defender for Office 365) with secondary skill focused on Exchange on-prem/online.

Immediate opportunities for Purview and Defender skill sets as related to Messaging technologies (CE). In this role you'll have the opportunity to work with some of the largest, and most sophisticated companies in the world, usually F1000. You will be a trusted advisor, responsible for customer satisfaction, deployment, adoption, and support of Security services for diverse client environments ensuring customer satisfaction. You will help them stabilized developed solution areas.

Key Responsibilities:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.

• You will also need to be able to examine possible workarounds and escalations as required.

• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.

• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company.

• Engineers must also possess strong technical writing, presentation and training skills.

• Enjoys teamwork, and actively contributes to their peer group as well as our customer account teams.

• Communicate at all levels from CIO to the technical staff on the ground.

Qualifications: Soft Skills:

• Experience in the enterprise customer arena

• Face-to-face customer engagement skills

• Excellent written, oral and presentation skills

• Excellent problem-solving and analytical skills

• Degree qualification or equivalent experience

• Good understanding of ITIL/Service Management

• Passion for new innovative technology and drive customer transformation

• Demonstrate effective balance between business and technical acumen

• Ability to effectively recognize and adapt to change

• Ability to deliver presentations and discuss complimentary products at a solutions level

• Ability to handle customer critical issues and work in difficult situations

Technical Skills:

• Purview - especially as it relates to email, other