IT Field Services Technician II

About Cornell Information Technology (CIT) 

Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support—whether needed at your desktop or to solve a major business, academic or research objective—to everyone at Cornell. Check out this link to find out more about IT@Cornell.  

About CIT Network Services, Field Services  

Cornell Information Technologies (CIT) Network Services organization provides cutting-edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals. Our highly skilled and experienced team is committed to delivering technology solutions that are both standards-based and process-oriented, as well as agile and adaptive. We understand the importance of adhering to best practices and industry standards to ensure our services' reliability, security, and scalability. At the same time, we recognize the need to be flexible and adaptive in a rapidly changing technological landscape. We continually strive to provide exceptional customer service and support and work closely with our partners across campus to foster a culture of innovation and excellence. Our team is adept at collaborating with stakeholders across the university to understand their unique needs and requirements and to develop solutions that meet their specific goals.  

The Opportunity

Are you passionate about technology and skilled in delivering hands-on IT solutions? Do you thrive in dynamic environments, solving problems on the go while working independently? Cornell University is seeking a dedicated IT Field Services Technician II to join our team. In this role, you'll play a critical part in ensuring our campus's data, wireless, and voice network infrastructure runs smoothly. You'll work directly in the field, collaborating with local IT staff, customers, and Network Services engineering teams to maintain and enhance our communications infrastructure.

Key Responsibilities

Field Work:

• Execute IT service orders for data network and voice infrastructure, including moves, adds, changes, and repairs.
• Install, configure, and troubleshoot network and voice electronics such as ethernet switches, wireless access points, and emergency phones.
• Pull, splice, and terminate copper and fiber optic cabling, ensuring compliance with CIT and industry standards.
• Assist in deploying new network and voice infrastructure for various projects, adhering to CIT-engineered designs.
• Maintain and update online documentation of the physical communications plant.
• Work independently, making responsible decisions and troubleshooting issues on-site.

Administrative:

• Complete and submit detailed service orders, including time tracking, materials used, and problem resolution.
• Update cable management and time tracking systems upon job completion.
• Report equipment issues, inventory shortages, and quality concerns to the Field Services Supervisor.

Training:

• Continuously enhance your technical skills through on-the-job training and formal courses.
• Develop a personalized training plan with your supervisor to ensure ongoing professional growth.
• Engage proactively in training opportunities to stay current with emerging technologies and best practices.

Other Responsibilities:

• Participate in special projects and other duties as assigned.
• Complete university-required compliance trainings.

If you are ready to take your career to the next level and join a team that values innovation, excellence, and collaboration, we encourage you to apply with your resume and cover letter. 

Work is performed daily at multiple campus locations – indoor and outdoor worksites – including construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops. Therefore, appropriate safety gear must be worn when required. 

 Must maintain valid NYS driver's license (will be required to drive university vehicle for work purposes).

The position requires rotational 24/7 on-call responsibilities throughout each calendar year. 

What We Need

• Associate degree; up to one year or equivalent combination of education and experience.
• Experience i