Swedish Speaking Customer Support Agent

<p><strong></strong>🌍 <strong>Join us in shaping the future of recruitment!</strong> 🚀</p><p>Teamtailor is a fast-growing Employer Branding and ATS platform, used by 8,000+ companies and over 200,000 users across 90 countries.</p><p>Working at Teamtailor means joining an international tech company where you’ll have real impact, plenty of responsibility, and lots of fun along the way. 🥳</p><p>We’re proud of our diverse team and believe that different backgrounds, experiences, and perspectives make us stronger. There’s no one-size-fits-all here — just people who share our vision and want to make a difference.</p><p>Right now, we’re growing our Customer Support team and looking for a Swedish-speaking Support Agent based in<strong> </strong>our Stockholm HQ. 🎉</p><p><strong><br/></strong></p>The CS Team on our company trip to Spain<p><strong>About the Role:</strong><br/>As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩<br/><br/><strong>Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.</strong><br/><br/><strong>What You’ll Be Doing:</strong><br/>💬 Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone<br/>🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases<br/>📢 Gather and share customer feedback with our product team<br/>🐛 Identify, verify, and report bugs - and keep customers in the loop<br/>📚 Create helpful self-service content (FAQs, guides, etc.)<br/>🤝 Build strong relationships by being proactive and genuinely helpful<br/><br/><strong>What We’re Looking For:</strong><br/>💬 You're fluent in Swedish and English, written and spoken<br/>💡 You bring solid experience in customer support (bonus if it’s in SaaS)<br/>🔍 You think analytically and enjoy learning new things<br/>🧠 You’re a natural problem-solver who feels at home with tech<br/>🌟 You take pride in delivering excellent service and making things easier for others<br/><br/><strong>What You’ll Get:</strong><br/>🏖 25 days of paid vacation<br/>🧘 A healthy work-life balance<br/>📚 Opportunities to grow your skills and learn new ones<br/>🧑‍🤝‍🧑 A supportive, friendly team + fun social events<br/>💻 Your own starter kit - MacBook, iPhone &amp; Teamtailor swag!<br/><br/>Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟<br/>🌍 Location<strong><br/>This is a hybrid remote role based in our Stockholm Office.</strong></p><p><strong></strong></p>