Product Communications: Core Products

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Communications team builds and protects Stripe’s brand and influence across the world. We’re looking for an experienced product communications professional to help deepen the understanding of Stripe’s core products globally (including many product areas where Stripe was among the first to market but is still innovating at a rapid clip to ensure users are well prepared for the decade ahead); to work closely with our teams to produce imaginative and effective messaging; and to provide strategic counsel to our executive team.

What you’ll do

The role is to focus on many of Stripe’s most established and strategically important products, with a particular emphasis on how those products help startups and high-growth companies. Stripe’s core payments, fraud and low-code/no-code products are used by millions of companies around the world; maintaining Stripe’s product leadership in these areas is an important piece of serving these users well as both online commerce continues to evolve and Stripe launches new features at an ever-faster clip. That said, even many long-time Stripe followers have outdated perceptions of Stripe’s core offerings. A key part of this role will be to identify and close those perception gaps, ensuring that priority audiences’ understanding of Stripe keeps pace with the reality of Stripe’s rapid product development. 

Responsibilities

• Lead global product communications for Stripe’s core payments products (including Payments, Checkout, Terminal, Radar, and more).  
• Design and roll out strategic campaigns that build awareness for Stripe’s payments products and deepen key audiences’ understanding of exactly what makes Stripe’s payments platform so powerful for startups and high-growth companies like Figma, Instacart, and OpenAI.
• Translate the complexity of Stripe’s products and the scope of our impact into pitches, stories, and social content that expand what people think of when they hear “Stripe.” 
• Maximize the reach and impact of product launches globally; thoughtfully connect Stripe’s newest capabilities to users’ top requests, to Stripe’s long-term vision, and to Stripe’s other recent (and subsequent) launches coming at an ever-increasing velocity. 
• Develop and maintain relationships with thought leaders and influencers.
• Provide strategic counsel to our executive team, including Stripe’s founders and most senior product leaders, and collaborate closely with your counterparts on the partnerships and product marketing teams.
• Work with local and regional comms leads to raise awareness for Stripe’s emerging products globally.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Stellar written and verbal communication skills; in particular, an ability to understand, synthesize, and articulate complex and technically sophisticated topics 
• 5+ years of relevant working experience in communications
• A strong track record framing high-impact launches as well as building creative, product-led communications campaigns
• Experience collaborating effectively with product teams, partnership leads, marketing colleagues, and other senior executives

Preferred qualifications

• Product communications experience
• Working in a technology, B2B and/or financial services or banking environment