Compliance - Advisory Customer Escalations - Senior Associate

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Advisory Escalations Senior Associate in the Customer Escalations team within Global Financial Crimes Compliance (GFCC) Advisory, you will oversee the implementation of the JPMorganChase customer escalation framework, which is part of the Anti-Money Laundering (AML) program, and you will collaborate and coordinate with various groups responsible for, among other things, conducting investigations and filing and escalating Suspicious Activity Reports, screening for and escalating Negative Media, and making and recording timely dispositions on material customer-related events. You will report directly to the team lead in CCB GFCC Advisory. 

Job responsibilities

• Provide support or challenge on the business recommendations to exit or retain a customer relationship by assessing and analyzing Suspicious Activity Reports, material negative media, and prior exit/termination decisions;
• Provide clear advice on the application of AML/KYC rules and regulations and the JPMorganChase AML/KYC program; 
• Collaborate and coordinate with other teams in Global Financial Crimes Compliance as well as functional areas responsible for risk management and governance, such as the Reputation Risk officers;
• Assist in the maintenance and review of customer escalation metrics for GFCC Advisory; 
• Practice proactive risk management by keeping abreast of industry trends and “hot issues” and anticipating areas of focus and attention of regulators, and socializing such trends with CCB representatives and GFCC Advisory colleagues; and 
• Assist in special projects such as ad-hoc testing, routine analyses of funds transfers from high risk jurisdictions, and annual reviews of High Risk PEPs.

Required qualifications, capabilities, and skills  

• Bachelor’s degree required;
• Good working knowledge of the Bank Secrecy and USA PATRIOT Acts and implementing rules and regulations; 
• Ability to work in a fast-paced, dynamic, and demanding environment;
• Attention to detail and control/quality awareness;
• Good communication skills, especially the ability to articulate complex issues to a range of audiences, including business management, other Compliance, Legal and Control colleagues, as well as Audit and regulatory authorities;
• Good organizational and planning skills; and
• Highly skilled in Microsoft Office applications, in particular Microsoft Excel. 

Preferred qualifications, capabilities, and skills 

• ACAMS qualification preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and empl