Technical Training and Qualification Specialist

Description

We are ERock!

ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.

At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

Key Responsibilities:

The Technical Training and Qualification Specialist is a Houston-based Talent Development role responsible for delivering hands-on technical training, supporting technician onboarding, validating qualification requirements, and helping ensure technician training is delivered consistently across the organization. This role supports technician training across multiple technical disciplines and may expand as new technician roles or training needs are developed.

This is a salaried Talent Development role focused on training, qualification, and technician development. While the role works closely with field teams, it is not intended to provide routine field labor, on-call coverage, or work order support. Frequent travel to regions, sites, training facilities, test pad or equipment demonstration areas, and field locations is required.

• Deliver hands-on technical training for technicians across regions, sites, training facilities, test pad or equipment demonstration areas, and field locations.
• Train technicians on technical tasks, procedures, equipment, and qualification requirements.
• Evaluate, validate, and document technician proficiency in authorized task areas using company qualification cards, skills checklists, or other approved qualification tools.
• Increase authorized evaluation responsibilities over time as technical knowledge, calibration, and role-specific qualifications are completed.
• Recommend approval to proceed or additional remedial training based on technician performance and established proficiency standards.
• Deliver the hands-on technical portion of new technician onboarding, including field-based tasks, equipment familiarization, and required technical qualification activities.
• Coordinate with HR, Operations, managers, and Talent Development to ensure technical onboarding requirements are completed.
• Track technical onboarding progress and communicate readiness concerns or completion status to appropriate stakeholders.
• Conduct train-the-trainer sessions for senior technicians and other designated field trainers, enabling them to train and internally qualify technicians on specific approved tasks after successful completion of requirements.
• Review procedures, job aids, training content, videos, assessments, and qualification resources for technical accuracy and field relevance.
• Provide field context, task steps, photos, tool information, and practical examples to support documentation and training development.
• Update digital training records accurately and on time.
• Track technician qualification status, onboarding completion, training activity, and related documentation.
• Analyze training records and reports to identify gaps, trends, risks, and follow-up needs.
• Maintain required training documentation, qualification records, sign-off materials, and supporting evidence.
• Provide progress updates, reports, and recommendations to leaders across the organization.
• Assist with implementation of scalable technician training and qualification plans across regions.
• Support training delivery using mobile training equipment, fixed training facilities, equipment demonstration areas, and field-based resources.
• Partner with Operations leaders to understand field training needs while aligning priorities with the Director of Training.
• Other responsibilities as directed by supervisor.

Requirements

Basic (Required) Qualifications:

• Experience as a field technician or in a comparable technical role.
• Ability to build credibility with technicians and field leaders through technical knowledge, professionalism, and effective training delivery.
• Ability to train, coach, and evaluate others in hands-on technical tasks.
• Working knowledge of technical skills assessment, field procedures, safe work practices, and proficiency-based training standards.