Director, Customer Impact

This posting will close on June 24, 2024.

Helping Save More Lives

That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission.

RQI Partners is a partnership between the American Heart Association and Laerdal Medical. 

We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you.

Helping Save More Lives. — Our Mission, Our Business.

RQIP Benefits Include:

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

Position Overview

• Coach/Lead- Develop and lead a high performing engaged team, coach for success by providing clear expectations and ongoing feedback, and effectively position internal and external resources for maximum results.
• Sales management - Demonstrate effective and efficient sales management skills and business acumen to ensure team achieves sales goals. 
• New Order Value – Achieve the targets for new order value.
• Customer Account Management - Manage allocated accounts in a customer centric manner.
• Best Practices - Share customer best practices in RQI program adoption between customers.  
• Consultative Methodology – Use a consultative approach to achieve financial goals. 
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation to drive the lifesaving mission. 
• Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the system. 
• Customer Health – Ensure the overall health of customers by acting as the primary point of contact and managing issues when they arise and ensuring conclusion.
• Implementation – Drive RQI Portfolio adoption through to, and including, successful implementation to drive the lifesaving mission.
• RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.
• New, Renewals & Expansions – Ensure targets for new business, expansions, and renewals in designated accounts are met.

Position Holder Is Accountable For:

• Sales Goals - Achieving revenue goals.
• Weekly, monthly and quarterly reporting of team results, performance metrics for field team and action plans to reach targets.
• Business Planning – Provide input to business planning, and clearly communicate the plans to the team.
• Team Development– Developing team members and ensuring they embrace and actively utilize the Strategic Driving Principles of RQI Partners, Breakthrough Thinking and customer success to achieve our life saving mission.
• Program & Mission – Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey. 
• Program Competence – Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio. 
• Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio. 
• Customer Champions– Build a network of champion customers for peer-to-peer referral resources.
• Implementations – Undertaking successful implementations at customer sites and educate administrators and super users.
• Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program. 
• Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
• Program Adoption (Expansions) & Renewals- Ensuring customers maximize the