SAP Senior Business Analyst

We are one of the leading complex drug delivery and formulation developers, using our key in-house technologies to support improved patient compliance. We service a broad partner network of hundreds of customers in over 80 countries throughout Europe, North America, South America, Middle East, Asia, Australia and Southern Africa.

Our portfolio consists of over 100 products, and today we are working on one of the most extensive and advanced pipelines in Long Acting Injectables, Sustained Release formulations and Preservative Free Ophthalmics, produced in our in-house US-FDA and EU-approved facilities.

We proudly employ more than 1,350 people from over 24 different nationalities across 9 locations. We welcome the opportunity to expand our collaboration with existing partners as well as to establish new partnerships, while remaining committed to our vision “to make a difference in people’s lives” through our everyday activities and our products.

Due to continuous growth and expansion, Pharmathen offers a great opportunity for career development and is seeking to attract a SAP Senior Business Analyst to join our Corporate IT Team at our Marousi, Athens premises.

As a SAP Senior Business Analyst, you will drive business change and manage IT programs in SAP business areas acting as the link between IT and business/support units on the development and implementation of new systems and enhancements to existing systems while being responsible for both the design, development, and implementation of short- and long-term information technology solutions through new and existing applications within the organization.

Requirements

More particularly:

What you will do:

• Collaborate with business stakeholders to understand their requirements and pain points
• Analyze current business processes, map them to SAP, complete requirements identification and fit gap analysis, and identify areas for improvement and automation within the SAP SD, MM and CRM modules by identifying “as-is-processes” and providing proposals for “to-be-processes”
• Document and actively contribute to the development of detailed business requirements, process flows, functional specifications, and test cases within SAP Modules (SAP SD, MM, CRM)
• Collaborate with technical teams to define technical requirements
• Create functional specification/configuration documents, conduct blueprint/design workshops for one or more processes and collaborate with IT and other functional areas teams to ensure the end-to-end process integration and consistency
• Administrate and support Salesforce CRM system and other Business Applications including e-invoicing, e-learning, and HR applications
• Design SAP solutions that align with business needs and best practices and configure SAP settings and integration with other SAP modules
• Participate in generation and execution of various GMP related documents and protocols for SAP projects including a number of the following: URS, FS/DS, OQ & PQ
• Collaborate with business key users and dependent technical areas to perform end-to-end testing and resolve any issues that arise by identifying key drivers of defined problems and proposing solutions using analysis, experience, and judgement
• Provide training and support to end users on how to effectively use the SAP system
• Create user documentation and training materials for ongoing reference
• Address user inquiries, troubleshoot issues, and provide timely resolutions
• Assist in change management activities related to SAP process improvements
• Lead and support project tasks

The ideal candidate should have:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field
• Proven record of experience as a Business Analyst, with a significant focus of at least 5 years on SAP SD implementation and optimization
• 5 years of experience in configuring and implementing the following SAP modules: SD, MM, CRM
• Working experience in Salesforce CRM
• Experience within the pharmaceutical industry or a regulated environment is highly desirable

Job-Specific Skills:

• Excellent command of English language
• Advanced problem solving and critical thinking skills with the ability to analyse complex business processes, identify pain points, and propose creative solutions that align with both SAP capabilities and business goals
• Excellent communication skills to effectively consult with various levels of management and stakeholders, gather requirements, convey co