Business Analyst, Senior

Requisition ID # 160178 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Stockton

 

 

Department Overview

The Credit Policy and Revenue Operations organization consists of five major work categories which includes managing credit policies, collecting on past due receivables, processing of incoming physical payments (physical and electronic) and managing payment exceptions. The teams are responsible for protecting the financial integrity of PG&E’s Utility Operations through managing collections, policies and customer payments. To be effective, we must collect the greatest amount of outstanding revenue within the shortest time possible while minimizing our exposure to risk.  Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers.  We aim to define and drive strategies through data for collections, credit policies and payment channels, while encouraging a culture of safety, affordability, and employee engagement. 

 

Position Summary

Conducts research, data analysis, and reporting to support business decision making, strategy and operations. Participates in business process improvement, quality control and other department initiatives including cross-functional projects. Develops, manages and coordinates performance, business process re-engineering, change management, communication and training.

 

This position is hybrid, working from your remote office and Stockton, CA approximately 2 - 4 days per week or more, based on business needs.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

 

A reasonable salary range is:

 

California Minimum: $93,000.00
California Maximum: $139,000.00
 

 

Job Responsibilities

• Develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and recommendations to leaders.
• Completes requests of moderate scope and complexity related to customer data and communicates issues identified to Manager in a timely manner and resolves advanced issues.
• Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
• Analyze and report out on customer data to identify process improvements
• Has extensive knowledge of various analytical methods, approaches and tactics.  Leverages these methods, approaches and tactics